AT&T Customer Service Information Request (Port Out)

Note: The form below should be used to request an AT&T CSR.

Header Information

To:
AT&T Local Business and AT&T Consumer VoIP Services
Date & Time
Request Sent:
 
Transaction Number:
Type of Service:
Note: Business is pre-selected for your convenience however, you may select Consumer if it applies to your customer. Please select one, not both.
Note: This form is not for AT&T Consumer Resale CSRs (UNE-P / Total Service Resale), please email these requests to RM-tm_huckabay@ems.att.com. Any requests for Consumer Resale CSRs via this web form will be rejected back to the requestor.

Requesting Company Contact

Requesting Company Name:
Initiator Name:
Initiator Telephone:
Initiator Address:

Means of Response to Requesting Company

Means of response:
Initiator Email:
Note: Please double check the email address that you have entered. Make sure it is correct. If you fail to populate the Initiator Email field with a valid email address, you will not get the requested CSR.
Attention:
End User Authorization Obtained?
Note: If all information on this form is correct and the CSR is found, the CSR will be sent to the requestor within 24 hours.

Customer Location (End User)

Business Name:
Service Address:
Please note that area code is required for each entered number, but that the "1-" prefix is not. Submit additional forms if you have more than 12 entries.
Billing Telephone Number(s):

Response Reasons and Codes (AT&T's Response to Requesting Party)

NOTE: This section for AT&T use only. No entry required or accepted.

Response ID:
Response Descriptions:
Acct TN or Customer Location not found
001
Acct TN not with AT&T
002
Incomplete - Incorrect info provided
003
Requested LOA - No Response
004
Incomplete - Incorrect Name
005
Incomplete - Incorrect Address
006
Duplicate
200
Requestor cancelled
201
Acct was with SBC before merger w/ AT&T
300
Acct was with Bell South before merger w/ AT&T
301
CSR Team is not Authorized for Government Accounts
500
LOA Missing
501
Remarks:

Notes:

  • Please print this document before submitting.
  • After you have submitted a CSIR, you can check its status by mail to g10296@att.com.
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