AT&T IP Flexible Reach Service (on ADI/PNT)

This web site will guide you through the various stages of implementation of your AT&T IP Flexible Service and provide you with the tools and training necessary to make the experience smooth.

911 Emergency Service

AT&T does not warrant or represent that the equipment and software (e.g., IP PBX) reviewed in customer configuration guides will properly operate with AT&T IP Flexible Reach to complete 911/E911 calls; therefore, it is Customer’s responsibility to ensure proper operation with its equipment/software vendor.


The Implementation phases begin after the AT&T IP Flexible Reach contract is signed by both parties and you receive a Welcome Letter from AT&T.

Life Cycle

Upon Completion of Test and Turn up, your AT&T IP Flexible reach service is transferred to Maintenance. You can now use AT&T BusinessDirect to place requests for change orders, open trouble tickets and view your bills. This page will provide the appropriate information regarding the type of service changes available.

Technical Support

AT&T IP Flexible Reach Service provides you with the support you need to get your service up and running as well as helping troubleshoot any problems you may have with your service. This page will provide you with the appropriate contact information.

Training and Reference

These training tools will provide you with the description of the features as well as provide you with audio-visual tutorials to help make learning the service easier.