Call Center/Customer Contact Center


Call Center/Customer Contact Center Services (CCS) enable agencies to deliver customer service efficiently and effectively through multiple media (voice, fax, email, and Internet website).  Agencies can establish either a single network call queue or multiple call queues (where applicable). The call queue(s) provides consistent, real-time management and distribution of multi-media calls to an agency contact center. CCS is typically used in conjunction with our toll-free services and other network services to facilitate agency communications with the public, businesses and other agencies.