At any time in the process, help is just a click or a call away. The solutions for many technical support issues can be found in the Vendor knowledge base or documentation. A list of knowledge base and documentation links is available through the above tabs. If you are experiencing an issue that you are unable to resolve with our MaaS360 Support Information, please contact the Customer Support Desk to create a ticket.
The Customer Support Desk can be reached at:
Find out what Fiberlink, an IBM company, has learned from years of EMM experience with our extensive customer base. Get information about passcodes, restricting features, managing apps and more. You’ll also see how MaaS360 can help you put this advice into practice.
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If you have questions or concerns, we want to help.
There are a few steps you need to perform to get started with MaaS360.
Step 1: General Configuration
Step 2: Customize Your Installation
Additional Information
The IBM MaaS360 portal allows you to perform administration functions including device management, software distribution, policy management and more.
The following resources are designed to help your end users enroll iOS, Android and Windows Phone devices with MaaS360 Mobile Device Management (MDM):
The following resources will help your end users enroll with MaaS360 Secure Productivity Suite (SPS) only without MDM:
The following guides will highlight the features and functions of the MaaS360 Secure Productivity Suite and container technology:
Additional MaaS360 Portal Administration information:
It is possible that a device may belong to two or more different device groups, and each group could be dynamically assigned a different policy. To resolve such situations, specify a precedence or priority for the different policies. The one with the highest precedence will be pushed to the device. For example, if a device is assigned to two groups and one has a policy with a precedence of 1 and the other has a precedence of 3, the device will receive the policy with the precedence of 1 (the highest possible priority).
It is possible that a device may belong to two or more different device groups, and each group could be dynamically assigned a different policy. To resolve such situations, specify a precedence or priority for the different policies. The one with the highest precedence will be pushed to the device. For example, if a device is assigned to two groups and one has a policy with a precedence of 1 and the other has a precedence of 3, the device will receive the policy with the precedence of 1 (the highest possible priority).
Watch as our MaaSters demonstrate how to perform some of the most common tasks and show off popular features.
With just a few taps, you can enroll your iOS device in MaaS360 Mobile
Device Management (MDM).
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In just minutes, you can enroll in both MaaS360 MDM to secure your iOS device and MaaS360 Secure Mail to contain the enterprise data in your email, calendars, and contacts.
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See how easy it is to enroll in both MaaS360 MDM to secure your Android device and MaaS360 Secure Mail to contain the enterprise data in your email, calendars, and contacts.
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Acquiring an Apple Push Notification service (APNs) certificate can seem daunting, and IT administrators can't manage iOS devices without it. MaaS360 makes the process super simple!
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MaaS360 Mobile Device Management integration with IEM.
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the process of enrolling a device into MaaS360 with Secure Productivity
Suite.
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Chuck Brown walks you through Laptop Management with MaaS360.
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Chuck Brown walks you through Laptop Management with MaaS360.
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Chuck Brown walks you through how to deploy a patch with Laptop Management.
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Chuck Brown walks you through Laptop Management Device Inventory
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Chuck Brown walks you through Laptop Management Software Distribution.
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Chuck Brown walks you through Laptop Management Patch and Report Subscription.
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Chuck Brown walks you through Laptop Management actions with MaaS360.
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Seven Minute Overview of the process of Building the App Catalog into
MaaS360.
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Check out the elements of the MaaS360 Home page to get complete visibility and control of your mobile universe with this robust and interactive dashboard.
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See how MaaS360 gives you complete visibility of individual devices and your entire enterprise. Learn how to take action when a device is out of compliance with your security policies.
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See how easy it is to securely manage your smartphones and tablets with
MaaS360. Start a free trial and get instant access to a comprehensive mobility
management platform.
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See how the MaaS360 Trusted WorkPlace container enables a secure and highly productive work experience on a personal iPad.
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