Quick Tours: Toll-Free Call Attempts (Text Version)

A Quick Tour of AT&T Toll-Free Call Attempts


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AT&T BusinessDirect® | Premier  
AT&T BusinessDirect®
Performance Reporting
 
 
Analyze Toll-Free Call Attempts — Real Time
 
 

quickest view

convenient summaries

real-time data on toll-free calls

Get the quickest view of your toll-free traffic, in convenient summary form, when you order and use the AT&T Toll-Free Call Attempts tool. You'll benefit from real-time data for all domestic and international calls to your toll-free network.

Monitor Call Volumes

 

all call attempts

every 3 minutes

calls still in progress

calls not completed

With the Toll-Free Call Attempts tool, call attempt data is updated every three minutes, even for calls that are still in progress and calls that are not successfully completed.

see where calls originate

You can view a graphic display that shows where calls originated...

 

...then get additional detail by state or area code.

Access Powerful Data

 
  • originating area code, state, or country code
  • dialed number
  • terminating number

You can set up real-time displays to show call volumes by...

  • originating area code, state, or country code
  • dialed number
  • or terminating number.

see where calls terminate

Or you can define service groups that are useful for your business, such as terminating call centers. Then you can monitor call volumes for your service groups with a display that updates every three minutes.

 

You'll be able to establish thresholds for high and low call volumes, and get a pop-up PC alarm or a message when call volumes reach those levels.

Track Advanced Feature Usage

 
  • Next Available Agent Routing (NAAR)
  • Network Queuing
  • Intelligent Call Processing (ICP)

You can also set thresholds and get usage statistics for these three Toll-Free Advanced Features, so you'll have the information you need to monitor the routing of your calls.

Study Call Volume Trends

 
  • compare
  • plan
  • adjust
  • evaluate

With the Toll-Free Call Attempts tool, you can view historical data in a variety of formats and...

  • compare calling trends
  • plan ahead for increases in call volumes
  • adjust staffing levels and hours
  • and evaluate marketing campaigns.

You can run reports as needed, or schedule them to run overnight.

Get more from your Toll-Free Network

 
  • monitor call volumes in real time
  • get NAAR, ICP, and Network Queuing data
  • spot calling trends
  • plan call center activity

The Toll-Free Call Attempts tool lets you...

  • monitor call volumes in real time
  • get data on three Toll-Free Advanced Features
  • spot calling trends
  • plan call center activity

...and get the most from your toll-free network.

AT&T BusinessDirect®

Rethink Possible

Performance Reporting

Analyze Toll-Free Call Attempts — Real Time

 
Another tool, Analyze & Monitor Call Data, also provides information on toll-free calling. Analyze & Monitor Call Data provides call-by-call details while Toll-Free Call Attempts provides calling summaries.

When you use the Toll-Free Call Attempts tool, a per-call usage charge or monthly minimum applies.