AT&T BusinessDirect eOrder is an efficient online tool that empowers customers to place service orders quickly and accurately, track the status of those orders online, and most importantly, expedite not only the processing but also order fulfillment itself. The tool is used by AT&T business customers regardless of the AT&T offer to which they subscribe; it supports most switched voice, dedicated voice, data, and IP- based services used by large enterprise customers.
Features and Benefits*
AT&T BusinessDirect eOrder enables you to:
- Improve order accuracy
- Speed both ordering and provisioning
- Access up-to-date inventory
- Receive immediate confirmation of orders
- Obtain real-time status of orders
AT&T Electronic Order Status Manager is a tool on AT&T BusinessDirect that provides near real-time status on all applicable AT&T service orders** in one central location online. In addition, the tool lists major milestones for each order in a clean, intuitive layout along with progress toward meeting each one.
Features and Benefits
The AT&T Electronic Order Status Manager helps you:
- See an overview of all your orders, across services, regardless of who submitted them
- Monitor progress through the major milestones associated with your orders
- Rely on powerful searching that locates orders of interest quickly and easily
- Easily request changes and updates to your orders
- Easily access technical information pertaining to your orders
- Communicate electronically with the AT&T Order Manager who personally monitors your orders
* Not all features and benefits are available for all AT&T services and/or contracts. Please contact your Account Executive to learn more.
**Currently available for all following services: AT&T Enhanced VPN Service, AT&T Frame Relay/ATM service, AT&T Managed Internet Service/Private Network Transport Service, AT&T Private Line Service, AT&T Voice over IP on Managed Internet Service, AT&T Voice Services Nodal Circuit Orders), and AT&T VPN Transport and Managed Services. The list of supported services is being expanded on an ongoing basis.