AT&T electronic bonding enables direct, machine-to-machine communication so that your internal systems directly interact with AT&T systems to automate high-volume customer-service transactions. The result is faster, more accurate ordering, trouble resolution, inventory updates, and other customer-service transactions.
For customers with very large numbers of customer-service transactions, entering each one manually into a Web browser is time consuming and costly. AT&T eBonding is a customized software interface that enables your internal systems to generate and receive transactions — for service orders, order status, trouble reporting, and inventory management — which are automatically entered directly into AT&T proprietary systems to dramatically enhance productivity.
This solution offers many of the same benefits as eBonding, but does not require customized software development and system integration. By using structured files, such as Microsoft® Excel spreadsheet templates, AT&T eXpress Bonding automatically accepts ordering, order status and inventory-management transactions.