Enterprise Business Customer Center

Welcome to the speed of possibility

Enhance productivity with online tools that put you in control of your AT&T wireline and wireless services, 24/7. The AT&T enterprise business digital experience consists of:

 

Easily manage your AT&T wireline services and accounts with AT&T Business Center.

  • Sign on once and enjoy a virtually seamless, consistent experience across applications
  • Move easily between tools and services, saving time and clicks
  • Take advantage of self-service with automated transactions that deliver near-real time results
  • Stay informed about a wide range of activities, such as inventory, order and ticket status, and billing

Join us for a no-charge 60-minute live webinar to learn more about Business Center. We’ll show you the advantages of Business Center, and there will be plenty of time to answer any questions you may have about the tools. For details and to register, visit the Business Center Training Schedule site

Note: Not all apps are available for all services.


Place service orders around-the clock for voice, data, IP services, and more.* With Business Center ordering, you can also track the status of your orders online, speeding both the ordering process and fulfillment. Ordering helps you:

  • Improve productivity
  • Minimize costly and error-prone repetitious data entry through built-in logic and automatically completed data fields
  • Receive order summary reports

* Not all features are available for all AT&T services and contracts. To learn more, contact your AT&T representative.

View your AT&T invoice details, analyze your billing data, submit inquiries and request billing adjustments, see your payment history, and pay your bills online – for multiple AT&T services.* You can also run robust reports and download your bills in a variety of formats.

For more information, view billing videos.

* Not all features are available for all AT&T services and contracts. To learn more, contact your AT&T representative.

Find and report service issues quickly so you can help reduce network downtime. * Business Center ticketing helps you:

  • Create and track trouble tickets to report service issues
  • Track ticket status as issues are resolved
  • Run circuit tests to see if your circuits are working well
  • View circuit alarms to see which circuits may have issues

* Not all features are available for all AT&T services and contracts. To
learn more, contact your AT&T representative.

View a map of your network at a glance and easily get underlying details. *With Network Map, you can:

  • View your service inventory
  • Get a geographical map of your network and quick access to your inventory
    and ticketing
  • See the number and location of your tickets and alarms

Learn more about Network Map.

* Not all features and benefits are available for all AT&T services and
contracts. To learn more, contact your AT&T representative.

Get up-to-date reports with the information you need to support decision making about your network performance.* Business Center reports help you spot trends in near-real time, investigate performance patterns, and make informed decisions to proactively adjust your network as business needs change. Easily download detailed reports in XLS or PDF format.

* Not all features and benefits are available for all AT&T services and contracts. To learn more, contact your AT&T representative.

AT&T BusinessDirect

AT&T BusinessDirect® provides applications that help you manage your AT&T wireline services and accounts online. Now you can access AT&T BusinessDirect apps directly from AT&T Business Center. For more information about available apps and features, see AT&T Business Center.

Premier

Premier is the one-stop, customizable, online site for business customers, large and small to learn about, purchase, monitor and manage their wireless products and services. Premier can help businesses stay mobile and manage their wireless accounts more efficiently through its three key components:

Premier Online Store is a customizable, self-service Web site where AT&T business customers can shop 24/7, and purchase company-approved wireless devices, plans, accessories and features at competitive rates based on their company’s telecom policies, employee permissions and contract specifications. The Premier Online Store allows each company to create distinct online shopping experiences for end-users who have different corporate roles or levels of financial responsibility. Learn more.

Premier Online Care offers corporate enterprise and small business customers a robust suite of features and services designed to help telecom managers (TCM) and authorized Corporate Responsibility Users (CRU) manage their wireless accounts, run reports, and view and pay bills online. This self-service tool helps companies reduce resources spent managing their wireless business and allows more time to focus on other business needs.

Learn more.

Premier eBill is an online support solution that enables business customers to manage their AT&T wireless invoices conveniently and efficiently virtually anytime, anywhere.

This tool enables customers to view, analyze, and pay bills days before their paper bill arrives in the mail. In addition, Premier eBill provides details about usage and costs.

Learn more.

View your bill online [3:30]

AT&T eBonding

Business-to-business network integration automates transactions for increased accuracy and efficiency.

Automate high-volume, customer service transactions through a direct XML interface with AT&T systems.

AT&T electronic bonding enables direct, machine-to-machine communication so that your internal systems directly interact with AT&T systems to automate high-volume customer-service transactions. The result is faster, more accurate incident management and trouble resolution, service requests and ordering, and other customer-service transactions.

For customers with very large numbers of customer-service transactions, entering each one manually into a Web browser is time consuming and costly. AT&T eBonding is a software interface that enables your internal systems to generate and receive transactions — for service requests, orders, order status, trouble reporting, and incident management, change management and problem management.  These transactions are automatically entered directly into AT&T proprietary systems to dramatically enhance productivity. AT&T eBonding consists of a software interface that addresses your unique business needs; it enables your internal enterprise systems to generate transactions directly into AT&T proprietary systems, eliminating the need to re-key data from your internal system into ours.

AT&T eBonding streamlines the way you send large numbers of orders, service requests, trouble tickets, and more. Additionally, AT&T eBonding enables you to receive quick confirmation of your transactions as well as obtain on-demand status without having to call AT&T.

Key Benefits

  • Uses your own business processes and systems to place orders, report trouble, check status, and more.
  • Minimizes manual data entry and associated labor costs.
  • Automates the ordering process, so provisioning can begin sooner.
  • Speeds trouble reporting to expedite service restoration.
  • Improves the accuracy of orders and trouble reports.

Automate high-volume transactions through an API-enabled electronic
bond between your business and AT&T.

Would you like to integrate your internal systems with AT&T systems to enjoy easier ordering and managing of wireless devices and plans? If you perform a large number of transactions, then AT&T Mobility eBonding could be right for you.

AT&T Mobility eBonding enables system-to-system transactions to allow you to dramatically enhance your productivity when ordering and managing wireless devices and services. With AT&T Mobility eBonding, you can accomplish many of your wireless account management tasks without entering your requests manually into Premier, the AT&T website for purchasing and managing wireless devices.

AT&T Mobility eBonding is an application programming interface (API)-enabled, system-to-system electronic bond between your business and AT&T. This bond will enable you to pull information directly from AT&T, and perform transactions using your own business processes and systems.

Supported transactions: All mobility store and most care transactions, Order history, wireless inventory reports and more.

Key Benefits

  • Control – enjoy direct control over your transactions to speed ordering of wireless devices
  • Automation – simplify management of your wireless accounts, using your own systems
  • Efficiency –  save time by eliminating redundant manual tasks
  • Speed – shorten the time required to complete transactions
  • Accuracy – reduce human error and the need for rework.

Contact the eBonding Mobility team to get started today!

Submit high volumes of ordering transactions by completing and returning a structured worksheet.

Express Bonding is a capability offered to AT&T corporate customers for placing service orders simply, quickly, and effectively.

AT&T offers express bonding so you can enjoy the benefits of a full electronic bonding solutions without the need to invest in customized software development and system integration. This is accomplished through a simple but powerful process using structured spreadsheet templates.

By using structured files, such as Microsoft® Excel spreadsheet templates, Express Bonding automatically accepts transactions for ordering new lines of service, device upgrades, accessories and activation of company owned and
managed devices.

Supported transactions: Express Bonding accepts orders for new lines of service, upgrades, company-owned and managed (COAM), local number porting (LNP), and accessory-only. Express Bonding also supports the following Premier Online Care transactions: add and remove features, change rate plan, cancel and resume service, update subscriber, suspend and reinstate wireless numbers, update device or SIM, and change wireless numbers.

Key Benefits

  • Convenience – enjoy the benefits of eBonding without developing a customized XML interface
  • Automation – experience increased productivity and improved operational efficiencies
  • Speed – increase provisioning speed for higher volume requests (system-to-system integration)
  • Accuracy – increase order accuracy and get quick status updates with detailed messaging.

Contact the eBonding Mobility team to get started today!

Contact us

To get started with AT&T Business Center or Premier, contact your AT&T representative.

We’ll help you choose the tools that best meet your business needs and recommend AT&T Business Center apps that can help you manage your network effectively, helping you save time and money.

AT&T Business Center

Interested in signing up for Business Center? Call 800.321.2000 or contact your AT&T representative.

Need help with Business Center?

  • Send us a message and we’ll get back to you soon
  • Call us at 844.288.3249, Monday through Friday, 9 a.m. to 6 p.m. ET

AT&T BusinessDirect

Access AT&T BusinessDirect® apps directly from Business Center. For help with AT&T BusinessDirect apps:

  • Send us a message and we’ll get back to you soon
  • Call us at 800.221.0000, Monday through Friday 9 a.m. to 6 p.m. ET

AT&T Premier

Set up a Premier site: Interested in setting up a Premier site for your business? Contact an AT&T Solutions Specialist today.

Need help with Premier?

  • Want to talk with a live person? Chat with an online AT&T representative when you log in to Premier.
  • Service and billing questions? Dial 611 from your wireless phone, or call AT&T Mobility Support or 800.331.0500.
  • Problems with site navigation, orders, or account management? Call Online Support for Business Wireless Customers at 866.499.8008. M-F 8 a.m. to 10 p.m. Eastern.
  • For other options: Visit our business mobility Contact Us page.

For 100 or fewer employees, sign up online for an AT&T Mobile Business Agreement.

For additional information on AT&T Mobility phones and devices, plans and solutions for business, please visit the Premier Business Center.

For more wireless support options: https://www.att.com/businesssupport/content.do

For billing questions, please call the toll-free number listed at the top of your bill, or contact your Account Representative.

AT&T Premier Training

AT&T Premier University courses are a great opportunity for you to learn more about using Premier to efficiently manage your telecom needs for wireless service. You will also have the chance to ask questions and receive answers from a live person in real time!

To view the course descriptions, schedule and register, please visit the AT&T Premier University Training Schedule and Registration site.