Moving Tips

Moving to a new home can be very exciting, and now setting up your AT&T Alaska phone service can be quick and hassle-free. Whether you're moving your current service, or signing up for new service, we'll make sure the only thing you're worrying about is who to call first.

Did you remember to give your friends your new address?

When should you clean out your fridge?

What time did the movers say they were coming?

There's so much to do when you're moving to a new home, sometimes it seems impossible to remember it all. Now you can take some of the worry and stress out of your move with our handy Mover's Guide. The guide lists out some of the major tasks you should consider when moving in a quick and easy-to-reference downloadable format. Be more organized and make your move hassle-free today..

Packing Supplies

  • Sturdy packing boxes
  • Bubble wrap
  • Packing peanuts
  • Several rolls of packing tape
  • Tissue and ink-free packing paper
  • Scissors or tools to open up boxes
  • Several permanent markers and/or colored sticker labels
  • Old blankets or sheets for the corners of furniture, or to wrap around cabinets to keep the drawers shut


  • Get more boxes than you think you will need.
  • Pack one room at a time, labeling each box with a description of its contents and destination (e.g. kitchen, upstairs bathroom). Be as specific as possible — it will make unpacking that much easier.
  • Pack boxes firmly to prevent shifting during the move. Plug up extra space with items you need to pack anyway, such as pillowcases, face cloths, or socks.
  • Pack plates and record albums on end vertically, rather than placed flat and stacked.
  • Place heavier items in small boxes and lighter items in larger boxes.
  • Make a box of essentials that will be packed last and opened first. This box may include:
    • Tools such as light bulbs, batteries, flashlight, tape measure, and screwdrivers
    • Bathroom items such as hand towels, soap, toilet paper, shampoo, and shower curtain
    • Kitchen items such as paper towels, cups, and plates; plastic utensils; dish detergent; a sponge; and trash bags
  • Have a way to be contacted after your utilities are shut off and before your new ones go active. Make sure friends, family, and anyone else who may need to contact you have that information.
  • Avoid loading more than 50 pounds into one box.
  • Get your car serviced a week before you move so it's ready for the journey.
  • Bring a bag of nonperishable, low-maintenance, "energy" food for moving day, such as nuts, pretzels, crackers, and dried fruit. Make sure everyone has a bottle of water as well. Before you move, research some nearby take-out restaurants at your new location so you're prepared when the troops get hungry.
  • Consult with your vet to find the best way to get Fluffy or Fido to your new home. A cross-town move may be no trouble, but if planes or trains are involved, you'll want to be sure you have a plan of action that will be the least stressful for all of you.
  • If you have small children, let them pack their own box of personal items so they feel like they're helping out, as well as making them a feel a little more in control of this new situation.
  • Protect your memories. If it's irreplaceable, take it with you in the car (you don't want regrets later). But if you do decide to pack framed photos or art, place sheets or blankets between them for added protection.
  • If you are using a moving company, some common household items cannot be included in your shipment because they are hazardous materials. Examples include flammables such as paint, varnish and thinners, gasoline, kerosene and oil, bottled gas, aerosol cans, nail polish and remover, ammunition and explosives, corrosives, and cleaning fluids and detergents.

Q: How do I have my name changed on my account?

A: Updating your records is quick and easy. Just call AT&T Alaska Customer Service at 1-800-252-7266 to speak with a representative.

Q: How do I change my billing address?

A: To change your billing address, just call 1-800-252-7266 and speak to a Customer Service representative.

Q: Can I keep my same telephone number when I move?

A: It depends on how far you are moving from your current address, but most of the time you can keep your number when moving within the same city. Just call 1-800-252-7266 and a Customer Service representative will assist you.*

Q: Will I need to make another deposit for my service?

A: Depending on where you are moving, a deposit may be required by AT&T and/or your Local Service Provider. Just call 1-800-252-7266 and a Customer Service representative will assist you.

Q: Can I select my telephone number when I move?

A: If AT&T Alaska Local Service is available in your new area, we will make every attempt to honor special number requests. Just call 1-800-252-7266 and a Customer Service representative will assist you.

Q: Can I add telephone lines when I move?

A: If AT&T Alaska Local Service is available in your new area, and depending on availability, you may be able to order additional lines. Just call 1-800-252-7266 and a Customer Service representative will assist you.*

Q: Can I carry over my calling features from my previous service to my new service?

A: Yes. Most of AT&T Alaska's calling features, such as Call Waiting, are available nationwide.

Q: Can I add calling features to my new service?

A: Yes, you will be able to select from the features available in your new area. AT&T Alaska offers a variety of great calling features, such as Voicemail, Caller ID, and Call Waiting options, and we know you'll find the right ones for yourself.**

* AT&T Alaska Local Service is not available in all areas. ** Please note that not all features are offered in all states and may not be compatible with each other. If the feature you're looking for is not listed, it isn't available in your area. Caller ID equipment is required if Caller ID is chosen.