FAQs: Viewing Your Bill

  1. How can I begin to receive my AT&T bill online?
  2. How can I discontinue my paper bill, and just view my bill online?
  3. How do I view my current bill online?
  4. What is a subaccount?
  5. Where can I view the details of calls billed to my account?
  6. How can I get an explanation of my AT&T All In One® bill?
  7. How can I move between the different bill pages of my online bill to compare charges?
  8. How can I look up an unfamiliar phone number on my bill?
  9. How can I receive a credit adjustment for a phone call billed in error?
  10. What should I do if an adjustment that I received is not reflected in my bill?
  11. How can I download my bill for use in my accounting or spreadsheet software?
  12. How can I print or save an easy-to-read copy of my bill?
  13. What is the Minimum Monthly Usage Charge?
  14. What is a Carrier Line Charge?
  15. What is the Universal Connectivity Charge?
  16. When I request a prior bill and click the Available link, in the Bill Status screen, I keep getting error messages. Why?
 
 
  1. How can I begin to receive my AT&T bill online?

    You can receive your AT&T bill online through AT&T BusinessDirect®. If you do not have an AT&T BusinessDirect account, you can register for one now. It's FREE and within a few moments, you will have access to your account. Just have a copy of your most recent AT&T Business bill for voice services handy.

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  3. How can I discontinue my paper bill, and just view my bill online?

    AT&T BusinessDirect gives you the option to stop receiving a paper bill. Once you do so, we’ll send a convenient e-mail reminder when your monthly bill is ready to be viewed online. Regardless of any change made to your bill delivery option, your current bill and approximately six months of previous billing information will continue to be available for viewing online, printing and downloading. After logging in to AT&T BusinessDirect, refer to the instructions for details.

    Instructions

    Depending on the type of service you have established with AT&T, you will either see Order Services or Ordering and Account Inquiry under Inside Tools on the AT&T BusinessDirect homepage.

    If you see Order Services under Inside Tools, then:

    1. Select Order Services under Inside Tools.
    2. Select Change Billing Information from the Order Service section of the left-hand menu.
    3. If you have multiple accounts, select the account number on which you wish to discontinue paper billing from the drop-down menu.
    4. Select Change Bill Delivery Option. Select the Next button to continue.
    5. Select a Stop Paper option and click on Add to Cart. Once you select Add to Cart you will have the opportunity to View Details, Save the Cart (allows you to Check out later), Delete the order/request, or Check-out (submit the order).
    6. On the next web page, complete the change by entering a description (e.g., change billing option) and selecting the CHECKOUT button. When you receive the e-online order summary window, your billing option change has been submitted for processing. You will be notified when the request is complete.

    If you see Ordering and Account Inquiry under Inside Tools, then:

    1. Select Accessing Your Account under Inside Tools.
    2. Select Billing Options from the Additional bill management options section.
    3. Complete the online form and submit. You will receive a tracking number to reference this request.
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  5. How do I view my current bill online?

    After logging in to your AT&T BusinessDirect account, refer to the instructions for details on viewing your bill online.

    Instructions

    1. Select Accessing Your Account under Inside Tools. If you have multiple accounts, choose an account number from the drop-down menu and click Go. If you have given a description to an account, the description will display in the drop-down menu instead of the account number.
    2. From the View your bill section, select the bill date you wish to view – the past three months are available.
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  7. What is a subaccount?

    Each AT&T Business service is assigned an account number (known as a National Billing Structure Number) which may have one or more associated subaccounts. Subaccounts are used to identify physical locations and/or primary billing telephone numbers combinations. A single location may have multiple primary billing telephone numbers. When using AT&T BusinessDirect, subaccounts are needed to view calling details, order services, or report trouble. Be sure to have your subaccount number available when performing these tasks.

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  9. Where can I view the details of calls billed to my account?

    You can view call detail information specific to your account in AT&T BusinessDirect. After logging in to your AT&T BusinessDirect account, refer to the instructions for details.

    Instructions

    1. Click on Accessing Your Account. If you have multiple accounts, choose an account number from the drop-down menu and click Go. If you have given a description to an account, the description will display in the drop-down menu instead of the account number.
    2. Select a bill date from the View your bill section.
    3. Using the Subaccount Number drop-down menu located at the top of each bill section, select the subaccount number of your choice and then click Go.
    4. Using the drop-down menu near the bottom of the page, select Call Details and click Go to view details of the calls billed to the selected subaccount are displayed.
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  11. How can I get an explanation of my AT&T All In One® bill?

    For a better understanding of your bill, please review the All In One bill demonstration page. The page will explain your AT&T All In One phone bill in more detail.

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  13. How can I move between the different bill pages of my online bill to compare charges?

    After logging in to your AT&T BusinessDirect account, refer to the instructions for details on moving between the different bill pages of your online bill.

    Instructions

    1. Select Accessing Your Account under Inside Tools. If you have multiple accounts choose an account from the drop-down menu and click Go. If you have given a description to an account, the description will display in the drop-down menu instead of the account number.
    2. Select a bill date from the View your bill section.
    3. You can navigate within the various pages of your bill with the Subaccount Number or Select a Page Section drop-down menus.
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  15. How can I look up an unfamiliar phone number on my bill?

    There may be times when a phone number on your bill is unfamiliar. With AT&T BusinessDirect you can quickly lookup the published name for any telephone number. After logging in to AT&T BusinessDirect, refer to the instructions for details on looking up a telephone number’s published name.

    Instructions

    1. After logging in to AT&T BusinessDirect, click the View Bill link under the Account Overview summary. If your business has multiple registered accounts, first select the account of your choice from the Account Number drop-down menu before clicking the View Bill link.
    2. Select a bill date from the View your bill section — the past three months are available.
    3. Select the proper Subaccount Number and click Go.
    4. Next, choose the Call Detail page section from the drop-down menu and click Go. The first page of your call detail will be displayed.
    5. If you see a number on your call detail that you would like to look up, simply click on the telephone number. A pop-up window will appear with the most recently published name associated with that telephone number or a message will appear explaining that no listed information is available. This message may indicate a newly created or unlisted number.
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  17. How can I receive a credit adjustment for a phone call billed in error?

    With an AT&T BusinessDirect account, you can request credit adjustments at your convenience. With number look-up, you can quickly review the published name for a call. If you're sure it's an incorrect charge, get a credit with just one click. After logging in to AT&T BusinessDirect, follow the instructions for details on viewing call details and requesting an adjustment.

    Instructions

    1. After logging in to AT&T BusinessDirect, click the View Bill link under the Account Overview summary. If your business has multiple registered accounts, first select the account of your choice from the Account Number drop-down menu before clicking the View Bill link.
    2. Select a bill date from the View your bill section — the past three months are available.
    3. Select the appropriate Subaccount Number from the drop-down menu and click Go.
    4. Next, choose the Call Detail page section from the drop down and click Go. The first page of your call detail will be displayed.
    5. Locate the telephone number of the itemized call that you do not recognize on your Call Detail. Click on the linked telephone number. A pop-up window will then appear with the most recently published name associated with that telephone number. If after reviewing, you believe your business account has been billed in error, click on the Adjust button, at the bottom of the page, to request a credit adjustment. Adjustments will be reflected in the next billing period.

    If there are multiple calls to the same telephone number, which have been billed in error, you may request a credit adjustment for all of these calls at once.

    1. Select the multiple wrong number calls link in the pop-up window and you may request a credit adjustment for the total dollar figure of the calls billed in error.
    2. Enter the dollar amount in the field provided.
    3. Click on the Adjust button to request the credit adjustment. Within seconds, you'll receive a status report detailing the results of your request.
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  19. What should I do if an adjustment that I received is not reflected in my bill?

    Please keep in mind that it may take up to two billing cycles for an adjustment to reflect on your bill. With an AT&T BusinessDirect account, you can log in to check your adjustment history.

    After logging in to AT&T BusinessDirect, click the View Payments link under the Account Overview summary. If your business has multiple registered accounts, first select the account of your choice from the Account Number drop-down menu before clicking the View Payments link. You will find the following types of information:

    • Date of the Payment or Adjustment
    • Amount of the Payment or Adjustment
    • Type of Credit (Payment or Adjustment) with Status
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  21. How can I download my bill for use in my accounting or spreadsheet software?

    AT&T BusinessDirect gives you the option of downloading your call detail information to your computer or recordable media (e.g., CD). Depending on the flexibility of your existing spreadsheet program, you can organize, manipulate and analyze the information to best suit the needs of your business. Many AT&T customers download their bills to keep a record of their call details on a personal computer. After logging in to AT&T BusinessDirect, refer to the instructions for details.

    Instructions

    1. Click the View Bill link under the Account Overview summary. If your business has multiple registered accounts, first select the account of your choice from the Account Number drop-down menu before clicking the View Bill link.
    2. On the next page, under the View your bill menu, select the bill date you wish to download — the past three months are available.
    3. Select the proper Subaccount Number and click Go.
    4. Next, choose the Call Detail page section from the drop-down menu and click Go. The first page of your call detail will be displayed.
    5. Click on the DOWNLOAD ALL PAGES button located at the bottom of the page.
    6. If a dialog box appears prompting you to select a course of action, check the Save file to disk option and click OK. A Save As dialog box will appear. Choose a Save In location where you wish to download the file on your personal computer’s hard drive. In the File Name field, type in a new file name for easy reference. Be sure to change the file extension to a format that is readable by your accounting software, such as .CSV for Excel or .QIF for Quicken. Click the Save button to complete the download to your personal computer.
    7. If the file was downloaded directly to your computer be sure to rename the file for easy reference and the extension to a format that is readable by your account software, such as .CSV for Excel or .QIF for Quicken.
    8. After the download is complete, you can open or import the file from within your software. The call detail will be displayed in the following order.

      Date | Time | Day of Week | Place | Number | Duration | Call Type | Amount | Code

      Refer to your accounting or spreadsheet software for accepted file extension formats and instructions on importing data.
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  23. How can I print or save an easy-to-read copy of my bill?

    With AT&T BusinessDirect and Adobe® Acrobat Reader® software, you can print and save an easy-to-read copy of your past 12 bills. If you do not have Adobe Acrobat Reader you can download it for free from Adobe's web site. Print as many copies as you want, when you want — free. It's a great alternative to requesting reprints of bills by mail with a $5 processing fee per request. After logging in to AT&T BusinessDirect, refer to the instructions for details on printing and saving a copy of your bill.

    Instructions

    1. Click the View Bill link under the Account Overview summary. If your business has multiple registered accounts, first select the account of your choice from the Account Number drop-down menu before clicking the View Bill link.
    2. On the next page, under the Print your bill menu, select the bill date you wish to print — the past three months are immediately available.

      For bills four to twelve months in the past, select the Prior months link. From the Bill Request page, select the desired bill date(s) and click the Process Request button.

      As an alternative, you can also reach the Bill Request page by selecting the Print Bill link in the main menu.
    3. Wait for an 'Available' status in the Status column on the Bill Request Status page.
    4. Once a bill date is 'Available', click on the link in the status column to view your bill. The bill will open in your browser window using Adobe Acrobat Reader.
    5. Select the File > Print command to send the bill to a printer or select File > Save to archive the bill to your computer. Be sure to save with an easy-to-remember name and leave the extension as ".PDF".
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  25. What is the Minimum Monthly Usage Charge?

    The Minimum Monthly Usage Charge may be assessed to business customers with at least one AT&T line if monthly usage falls below the minimum charge. Refer to the All In One bill demonstration page for more details.

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  27. What is a Carrier Line Charge?

    The Carrier Line Charge recovers the cost of additional charges that AT&T is required to pay to the local telephone companies. The charge is based on the number of AT&T lines, not the minutes of usage. Refer to the All In One bill demonstration page for more details.

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  29. What is the Universal Connectivity Charge?

    The Universal Connectivity Charge recovers the cost and administrative expenses incurred through AT&T's participation in the Federal Universal Service Fund. This fund has been established under law to make telecommunications service available to all Americans, including low-income consumers, rural healthcare providers, schools and libraries. Refer to the All In One bill demonstration page for more details.

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  31. When I tried to print a past bill showing an ‘Available’ status from the Bill Request Status page, I kept getting error messages. Why?

    You may be getting an error message or a General Protection Fault because you do not have the latest version of your PDF viewer. The latest version of the Adobe® Acrobat Reader® PDF software can be downloaded for free from Adobe's web site.

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