Providing excellent customer service is part of the whole picture when you do business with AT&T. We developed tools and capabilities that allow you to get the most out of your telecommunications investment. And the industry has taken notice.

• Industry Awards

• Analysts' Praise

Industry Awards

• AT&T Small Business Storefront receives the 2010 Small Business Standard of Excellence Award from the Web Marketing Association, during the 14th annual WebAward Competition for Web site development; recognized for excellence in effective design, copy writing, innovation, content, interactivity, navigation, and use of technology.
• AT&T BusinessDirect® Mobile receives 2007 Stevie Award for Best New Product or Service in Telecommunications; 2007 Stevie Award for Sales Excellence:
  AT&T eSales & Service
• 2006 Selling Power Excellence Awards Online Sales Team of the Year:
  AT&T eSales and Service
• 2006 TMC Communications Solutions Product of the Year:
  AT&T BusinessDirections^SM
• 2006 Web Awards Standard of Excellence for Telecommunications and Small Business:
  AT&T Business Center
• 2006 AT&T and The National Arbor Day Foundation - Cause Marketing Halo Award Best Environmental/Wildlife Campaign:
  eBill Paperless Program

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Analysts' Praise

"AT&T's BusinessDirect web portal was the most complete in terms of features and functionality in 2005, and this continues for 2006."
- Yankee Group, May 2007

"Oldest and greatest of the portals is AT&T's BusinessDirect portal with the iGEMS (integrated Global Enterprise Management System) back-end supporting all AT&T's enterprise services and with hooks into hundreds of third party monitoring and management software. We deem this solution to be very threatening to its competitors because of its wide range of functions and the ability to adapt to the managed IP services profile a customer subscribes to, as well as to the existing preferred network management platform used by the customer."
- Current Analysis, March 2007

"When we conducted (the enterprise self-service portal) study in 2004 we found that AT&T offered the widest range of functionality on its enterprise portal - and it held onto that position in 2005."
— Yankee Group, Joseph Levine, April 2006

"AT&T's Business Direct portal has achieved the highest overall level of integration and feature support across ordering, maintenance, billing and network management. It's trouble ticketing and maintenance capabilities included exceptionally well-developed integration with its network map."
— "Business E-Portals Expand Capabilities", Bryan Van Dussen, January, 2005

"AT&T seems rightfully proud of its BusinessDirect portal. Available 24/7, the portal enables self-serve configuration, including provisioning of new sites and moves/adds/deletes. It also offers reporting, including accounting and billing, site-to-site network statistics based on CoS and a network topology map."
— Network Computing Magazine
 

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