AT&T All In One: Voicemail Services

Activating Your AT&T Voicemail

Before you begin:

  • Please remember to retrieve messages from your current voicemail box prior to conversion to AT&T Voicemail. NOTE: Messages stored within your current mailbox will not be transferred to your AT&T mailbox.
  • An AT&T representative will contact you by phone with your voicemail access number prior to conversion to AT&T Voicemail.
  • The first time you call into your AT&T Voicemail system, you'll get an easy-to-follow tutorial to help you set up your mailbox.

Choose one of the following options to activate your new voicemail:

  • Option 1

    Dial your telephone number from the phone assigned to the voicemail feature.

  • Option 2

    Dial the AT&T Voicemail access number provided by AT&T from any phone line.

 

Activation: Option 1

To activate your new AT&T Voicemail Service by dialing your telephone number from the phone assigned with the feature, follow these steps:

  1. Dial your 10-digit telephone number and press * while the greeting message is playing. You will hear the following prompt: "You have reached (your telephone number). At the sound of the beep, please leave a message."
  2. Create a passcode.
    • You will hear: "The first step in setting up your mailbox is to set up a passcode."
    • You will then be asked to set up a passcode number that is 4 to 10 digits long.
    • Choose a number that you will easily remember, as you will be asked to enter it each time you enter your mailbox.
  3. Record your name.
    • You will hear: "You now need to record the name of the person who will be using this mailbox."
    • State your full name after the beep.
  4. Record your personal greeting.

    You will be asked to record a greeting that callers will hear when you do not answer your line.

  5. Record your busy greeting.

    You will be asked to record a greeting that callers will hear when your line is busy.

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Activation: Option 2

To activate your new AT&T Voicemail Service by dialing the AT&T Voicemail access number from any phone line, follow these steps:

  1. Dial the AT&T Voicemail Access Number

    You will hear: "Welcome to the message center. To enter your mailbox, press star. Otherwise, please redial the number you are calling."

  2. Press *

    You will hear: "Please enter a Mailbox Number."

  3. Enter the 10-digit telephone number where your mailbox is assigned. (The telephone number associated with your AT&T Voicemail Service). You will hear: "Press the pound key now to leave a message in another mailbox. Otherwise please hold."
  4. Enter nothing.

    You will hear: "Since this is the first time you have accessed your mailbox, please take a minute to set up your mailbox. To begin setting up your mailbox, press pound."

  5. Create a passcode.
    • You will hear: "The first step in setting up your mailbox is to set up a passcode."
    • You will be asked to set up a passcode number that is 4 to 10 digits long.
    • Choose a number that you will easily remember as you will be asked to enter it each time you enter your mailbox.
  6. Record your name.
    • You will hear: "You now need to record the name of the person who will be using this mailbox."
    • State your full name after the beep.
  7. Record your personal greeting.

    You will be asked to record a greeting that callers will hear when you do not answer your line.

  8. Record your busy greeting.

    You will be asked to record a greeting that callers will hear when your line is busy.

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