AT&T All In One: Call Routing Features

 

Features and Benefits

Never miss an important call again! AT&T has six options available that we can customize to fit your business needs. There are several opportunities to use Call Forwarding — and AT&T has many options available to meet your needs. Long distance charges may apply to calls you forward depending on the destination of the call.

Call Forwarding Busy

AT&T Call Forwarding Busy ensures that you never miss a call when your line is busy. This feature automatically forwards the call to a pre-selected number that you request, including any AT&T Voicemail Service.

Call Forwarding No Answer

AT&T Call Forwarding No Answer ensures that you never miss a call when you're away from the phone. This feature automatically forwards the call to a pre-determined number you request, including any AT&T Voicemail Service.

Call Forwarding Variable

AT&T Call Forwarding Variable is the most flexible call forwarding option AT&T has available. It allows you to forward your calls to any number at your own convenience, including AT&T Voice Messaging Services. These changes must be made at your business location where you subscribe to this service.

To activate Call Forwarding Variable:

  1. Listen for a dial tone.
  2. Press the following keys based on your original phone provider area and listen again for a dial tone:
    • Qwest/SBC/Verizon East & West: press *72
    • All other providers: press 72#
  3. Dial the phone number of the forwarding location (only numbers up to 32 digits).
  4. After dialing the forwarding number, call forwarding is activated upon answer.
  5. If the line is not answered, repeat steps 1 through 3 within two minutes, and Call Forwarding will then be activated.
  6. To verify that the Call Forwarding feature is working, dial your own number from your own telephone.

To deactivate Call Forwarding Variable:

  1. Listen for a dial tone.
  2. Press the following keys based on your original phone provider area and listen again for a dial tone:
    • Qwest/SBC/Verizon East & West: press *73
    • All other providers: press 73#
  3. A confirmation tone will sound to let you know the Call Forwarding feature is off.

Hunting

AT&T Hunting allows incoming calls to seek an open line. If no lines are available and you subscribe to AT&T Voicemail Service, overflow calls will be forwarded directly to your voicemail box.

Remote Access to Call Forwarding

AT&T Remote Access to Call Forwarding provides you the capability to activate or deactivate the Call Forward Variable feature from any phone, inside or outside your office.

To activate Remote Access to Call Forwarding:

  1. Dial the Remote Access Directory Number (provided by AT&T).
  2. You will be prompted to enter the 7 or 10 digit that has Remote Access Service, along with a Personal Identification Number (PIN)
  3. You will be prompted to dial the following feature code based on your original phone provider area:
    • SBC/Verizon East & West: press *73
    • All other providers: press 72#
  4. You will be prompted to enter the number to which the calls are to be forwarded. If the subscriber normally dials 1+ area code to reach the forwarded number, then that is how they should enter it.
  5. You will be prompted to verify the forwarded-to number by dialing 1.

To deactivate Remote Access to Call Forwarding:

  1. Dial the Remote Access Directory Number.
  2. You will be prompted to enter the 7 or 10 digit that has Remote Access Service, along with a Personal Identification Number (PIN)
  3. Subscriber is prompted to press #73.
  4. You will be prompted to press 1 to confirm that the service is now deactivated.

Remote Call Forwarding

AT&T Remote Call Forwarding enables your business to have the appearance of a local presence in an area outside your primary business location.