AT&T All In One: Call Management Features

 

Features and Benefits

Increase your employees' productivity with these invaluable calling feature options:

Call Return

AT&T Call Return automatically redials the last incoming call for up to 30 minutes and signals the user with a special ring if the called number becomes available. Calls are charged on a per-use basis only.

To activate Call Return:

  1. Press *69.
  2. You will hear an announcement stating the number that called your line. Press 1 if you want to return the call.
  3. Your phone will then automatically dial the number.
    • If the called number is not busy, listen for normal ringing.
    • If the called number is busy, listen for the confirmation announcement, alerting you that Call Return will keep attempting to reach the number for up to 30 minutes. At this point, you may hang up your phone. A special ring will alert you when the call is completed.

To cancel a Call Return activation:

  1. Press *89 before the 30 minute initial activation is complete.

Call Trace

AT&T Call Trace allows the customer to initiate a trace of an unwanted call that may be obscene, threatening or harassing in nature. Calls are charged on a per-use basis only.

To activate Call Trace:

  1. After receiving such a call, you should hang up the phone and wait 10 seconds to ensure the call is disconnected.
  2. Listen for a dial tone and press *57.
  3. An announcement will play, prompting you to press 1 if you want to trace the call.
  • A toll-free number (Local Law Enforcement Agency 1-800-648-4936) is provided as part of the network announcement upon a successful trace. Should you wish to file a complaint or take legal action, call the toll-free number provided.
  • An unsuccessful trace will be followed by an error message.

Call Transfer

AT&T Call Transfer allows you to transfer any incoming call to another line.

To activate Call Transfer:

  1. After you receive an incoming call on your line, press the switch hook/flash button briefly on your telephone; this places your caller on hold and gives you a dial tone to make a call.
  2. Dial the third party's number; when the third party answers, you may speak privately to them.
  3. Press the switch hook/flash button again to establish a three-way call.
  4. Hang up your phone to disconnect from the call; the other two parties will remain on the line together, successfully completing the transfer .

Call Waiting*

AT&T Call Waiting service allows you to receive an incoming call while on the phone.

To activate Call Waiting:

  1. You will hear a tone while you are talking on the telephone.
  2. Press the switch hook/flash button briefly, this action places your original call on hold.
  3. Speak with the Call Waiting party.
  4. When finished with your conversation, simply press the switch hook/flash button, which will connect you to your original call.

OR

  1. Hang up with the original party.
  2. The phone will ring.
  3. Speak with the Call Waiting party.

To deactivate Call Waiting:

  1. Before placing an outgoing call, press *70 and wait for a dial tone.
  2. Dial the desired number.
Call Waiting will be automatically reactivated for new incoming calls when you hang up.

Repeat Dial

AT&T Repeat Dial allows you to automatically recall the last number dialed for up to 30 minutes and signals the user with a special ring if the called number becomes available. Calls are charged on a per-use basis only.

To activate Repeat Dial:

  1. Press *66.
  2. You will hear a recorded announcement stating that the service has been activated.
  3. Your phone will then automatically dial the number.
  • The busy line is then monitored for up to 30 minutes. If the busy line is not free within 30 minutes, Repeat Dial cancels. The customer will be charged for the use of the service, but not for the phone call.
  • Reactivation is identical to the initial activation of the feature.
  • When the line becomes available, a special ring will alert you. You will pick up the phone and hear the call ringing on the other end, until the phone is answered.

To cancel a Repeat Dial activation:

  1. Press *86 before the 30 minute initial activation is complete.

Speed Dialing

AT&T Speed Dialing is an easy, time-saving feature, allowing you to program frequently called numbers. AT&T has two options to choose from, depending on how long your frequently called number list is.

Speed Dial-8

To program Speed Dial-8:

  1. Listen for a dial tone.
  2. Press the following keys based on your original phone provider area and wait for the second dial tone:
    • Qwest/SBC/Verizon East & West: press *74
    • All other providers: press 74#
  3. Enter the one-digit Speed Dial number, 2 through 9, followed by the telephone number that you wish to assign to this code.
  4. Several short tones will confirm correct entry.
  5. To enter another telephone number into memory, hang up and repeat steps 1 to 4.

To use Speed Dial-8:

  1. Pick up handset.
  2. Press the assigned preset number, 2 through 9, and then press #.

Speed Dial-30

To program Speed Dial-30:

  1. Listen for a dial tone.
  2. Press the following keys based on your original phone provider area and wait for the second dial tone:
    • Qwest/SBC/Verizon East & West: press *75
    • All other providers: press 75#
  3. Enter the 2-digit Speed Dial number 20 through 49, followed by the telephone number that you wish to assign to this code.
  4. Several short tones will confirm correct entry.
  5. To enter another telephone number into memory, hang up and repeat steps 1 to 4.

To use Speed Dial-30:

  1. Pick up handset.
  2. Press the assigned preset number, 20 through 49, and then press #.

Three-Way Calling

AT&T Three-Way Calling is a great productivity-enhancing tool that permits you to add a third party to a conversation on a single phone line. When using this feature, you may incur long distance charges if one or both parties are out of your local calling area.

To activate Three Way Calling:

  1. Place a call to the first party.
  2. Once the first party is on the line, press the switch hook/flash button briefly on your telephone; this places your first party on hold and gives you dial tone for your second call.
  3. Dial the second party's number; when the second party answers, you may speak privately to them.
  4. Press the switch hook/flash button again to connect all parties.
 

* Caller ID services are also available with this feature.