Residential | Small Business | Enterprise | Wireless Region / Language
For Release Tuesday, March 29, 2005
AT&T Wins $1.8 Million Contract From Security Service Federal Credit Union
SAN ANTONIO – AT&T has won a $1.8 million contract to provide AT&T Toll-Free Services to Security Service Federal Credit Union, the 10th largest credit union in the nation with assets of over $3.5 billion. The three-year agreement renews and expands a longstanding relationship between the two companies.
Under the agreement, AT&T will provide domestic and international toll-free services to help support Security Service’saward-winning Member Contact Center. The Member Contact Center puts Security Service’s more than 550,000 members in touch with their finances no matter where in the world they happen to be. AT&T’s services provide credit union members toll-free access to the center from across the United States and well as from Canada, Germany, Japan, South Korea and the United Kingdom.
“We consider it extremely important that our members have immediate access to accurate information about their accounts from anywhere in the world,” said Jay Winslow, SSFCU’s senior vice president and chief information officer. “AT&T’s services make it easy for our members to contact us even when call volume is high by improving call handling and quickly and effectively resolving problems.”
The Member Contact Center serves as a key contact point for Security Service’s members, worldwide. Center representatives can help members with any question related to the credit union and provide support and assistance to those that utilize SSFCU’s electronic service delivery channels that include, live Web chat, the CompuBranch Internet banking application, and Electronic BillPay services.Members can talk to a representative 24 hours a day, 7 days a week in English or Spanish.
About Security Service FCU
Security Service Federal Credit Union is the 10th largest credit union
in the nation and the largest credit union in San Antonio. Security Service,
recognized as a leader in the credit union industry, has implemented the latest
technology to improve convenience and service to its members. With more than
$3.5 billion in assets and membership exceeding 550,000, SSFCU has 21 locations
in South Central Texas and seven facilities in Colorado. Visit Security Service
Federal Credit Union on the web at www.ssfcu.org.
About AT&T
For more than 125 years, AT&T (NYSE 'T') has been known for unparalleled quality and reliability in communications. Backed by the research and development capabilities of AT&T Labs, the company is a global leader in local, long distance, Internet and transaction-based voice and data services.
AT&T 'Safe Harbor'
The foregoing contains 'forward-looking statements' which are based on management's beliefs as well as on a number of assumptions concerning future events made by and information currently available to management. Readers are cautioned not to put undue reliance on such forward-looking statements, which are not a guarantee of performance and are subject to a number of uncertainties and other factors, many of which are outside AT&T's control, that could cause actual results to differ materially from such statements. These risk factors include the impact of increasing competition, continued capacity oversupply, regulatory uncertainty and the effects of technological substitution, among other risks. For a more detailed description of the factors that could cause such a difference, please see AT&T's 10-K, 10-Q, 8-K and other filings with the Securities and Exchange Commission. AT&T disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. This information is presented solely to provide additional information to further understand the results of AT&T.
