Non-AT&T Customer Service Information Request (Port In)

Assumptions

  1. The form below is to request a CSR from an ILEC / CLEC for the purposes of bringing an end user customer to AT&T Local Service.

Rules for using the Non-AT&T Customer Service Information Request (Port In) form below:

  1. The form below should only be used if your attempt to pull a CSR in VIT / LIFE has failed
  2. You must first try to retrieve the CSR(s) from VIT/LIFE. If you send in the form to request a CSR and the CSR center can retrieve the CSR in VIT/LIFE, this request will be rejected back to the requestor. Please click here to review the Sales Process for accessing ILEC CSRs via LIFE.
  3. One form MUST be submitted per Customer, however, multiple BTN's / Locations can be listed on one form.
  4. Upload LOA to LOA Repository website as soon as possible. 
  5. DO NOT submit questions, request status, request re-send of a CSR or submit duplicate CSIR requests either via the Web Form, Email or Fax. These types of requests WILL BE Discarded without response.

Rules for using the Bulk Port In Spreadsheet and Website:

  1. If you are requesting more than 16 CSRs, please populate Bulk Port In CSR Spreadsheet and then upload to the Bulk CSR Upload website
    1. Click here for Bulk Port In CSR Spreadsheet.
    2. Click here for Bulk CSR Upload website.
  2. Upload LOA to LOA Repository website as soon as possible. 
  3. If you are requesting more than 25+ CSR's, you must contact the CSR Team Manager @ 404 486-6052 before submission and negotiate a response date.
  4. DO NOT submit questions, request status, request re-send of a CSR or submit duplicate CSIR requests either via the Web Form, Email or Fax. These types of requests WILL BE Discarded without response.

Please call the CSR status line at (404) 486-8226 for these types of issues.

Timelines:

  1. 1 - 25 VIT / LIFE CSRs will be sent to the requestor within 48 - 72 hours.
  2. 25+ CSR's response timeline must be negotiated.
  3. CLEC CSRs will be sent to the requestor within 1 - 5 business days.
  4. Manual CSRs will be sent within 3 - 10 business days.

If you haven’t received a response within the given timelines, please escalate to Khuram Javed @ 404 486-6836.

Header Information

To: AT&T Local Business
Date & Time
Request Sent:
:
MM DD YYYY
Transaction Number:

Requesting Company Contact

Requesting Company
Name:
Initiator Name:
Initiator Telephone:
Initiator Address:

Initiator Fax #:
Initiator Email:
Check here if you do not have an email address.

Means of Response to Requesting Company

Preferred means of response: Email Fax US Mail
Other:
If you select "Other", please enter the preferred means of response.
Alternate/Secondary means of response: Email Fax US Mail
Other:
If you select "Other", please enter the preferred means of response.
Attention:
End User Authorization
Obtained?
Yes

Note: LOAs (Letter of Authorization(s)) may be required for Manual CSR Requests. If the customer's LOA is needed, someone will contact you to obtain a copy.

Customer Location (End User)

Please note: The BTN field is a 10 digit number, consisting of an area code and seven digit number. Do not enter the 1 prefix or spaces, hyphens, slashes, etc.

Current Local Svc Provider:
(Select one ILEC / CLEC)
BTN Business/End User Name
Bus Street Address City State Zip
Current Local Svc Provider:
(Select one ILEC / CLEC)
BTN Business/End User Name
Bus Street Address City State Zip
Current Local Svc Provider:
(Select one ILEC / CLEC)
BTN Business/End User Name
Bus Street Address City State Zip
Current Local Svc Provider:
(Select one ILEC / CLEC)
BTN Business/End User Name
Bus Street Address City State Zip
Current Local Svc Provider:
(Select one ILEC / CLEC)
BTN Business/End User Name
Bus Street Address City State Zip
Current Local Svc Provider:
(Select one ILEC / CLEC)
BTN Business/End User Name
Bus Street Address City State Zip
Current Local Svc Provider:
(Select one ILEC / CLEC)
BTN Business/End User Name
Bus Street Address City State Zip
Current Local Svc Provider:
(Select one ILEC / CLEC)
BTN Business/End User Name
Bus Street Address City State Zip
Current Local Svc Provider:
(Select one ILEC / CLEC)
BTN Business/End User Name
Bus Street Address City State Zip
Current Local Svc Provider:
(Select one ILEC / CLEC)
BTN Business/End User Name
Bus Street Address City State Zip
Current Local Svc Provider:
(Select one ILEC / CLEC)
BTN Business/End User Name
Bus Street Address City State Zip
Current Local Svc Provider:
(Select one ILEC / CLEC)
BTN Business/End User Name
Bus Street Address City State Zip
Current Local Svc Provider:
(Select one ILEC / CLEC)
BTN Business/End User Name
Bus Street Address City State Zip
Current Local Svc Provider:
(Select one ILEC / CLEC)
BTN Business/End User Name
Bus Street Address City State Zip
Current Local Svc Provider:
(Select one ILEC / CLEC)
BTN Business/End User Name
Bus Street Address City State Zip
Current Local Svc Provider:
(Select one ILEC / CLEC)
BTN Business/End User Name
Bus Street Address City State Zip

Please note: The BTN field is a 10 digit number, consisting of an area code and seven digit number. Do not enter the 1 prefix or spaces, hyphens, slashes, etc.

Comments:
DO NOT submit questions, request status, request re-send of a CSR or submit duplicate CSIR requests either via the Web Form, Email or Fax. These types of requests WILL BE Discarded without response. Please call the CSR status line at (404) 486-8226 for these types of issues.

Response Reasons and Codes (AT&T's Response to Requesting Party)

NOTE: This section for AT&T use only. No entry required or accepted.
Response ID:
Response Descriptions:
 
Acct TN or Customer Location not found 001
Acct TN not with AT&T 002
Incomplete - Incorrect info provided 003
Requested LOA - No Response 004
Incomplete - Incorrect Name 005
Incomplete - Incorrect Address 006
Duplicate 200
Requestor cancelled 201
Acct was with SBC before merger w/ AT&T 300
Acct was with Bell South before merger w/ AT&T 301
CSR Team is not Authorized for Government Accounts 500
LOA Missing 501
Disconnected Number 600
The request is being sent to ADL for investigation 601
Incorrect LOA Signature 602
Additional Information required; No response 603
TN appears to be wireless 604
Incomplete TN 605
Other (Specify in comments) 900
Remarks:

Notes:

  • If you have entered a valid email address, a confirmation will be sent to that address. Otherwise, please print this document before submitting.
  • After you have submitted a CSIR, you can check its status by calling (404) 486-8226.
  • Upload LOA to LOA Repository website.  If you know that an LOA will be required, save the LOA on your computer, then click the LOA Repository website link and upload your LOA as soon as possible.

   Reset.