AT&T Holds New World Record for Customer Satisfaction
San Antonio, Texas, December 12, 2006
London - AT&T Inc. (NYSE: T) has set a new world record in customer satisfaction, according to a report published today by Telemark. Beating off fierce competition from global rivals, such as Deutsche Telekom, Verizon, Orange Business Services, Telefónica and last year's victor, BT, AT&T has successfully raised the bar to become the global data VPN provider deemed most indispensable to customers.
The report, "DataVPN, Raising the Bar" measures customer satisfaction with data VPN services supplied by global operators. The world record is defined as the best-ever annual satisfaction score achieved by a global provider in Telemark's survey of business enterprises. It aims to highlight which suppliers are raising the bar to new levels on a world level.
"AT&T has this year exceeded its personal best in an incredible 17 categories and is, therefore, a highly deserving recipient of this accolade," explained Janet Watkin, managing director of Telemark. The bar has been raised, and other providers now have a tough lead to follow."
"We've worked exceedingly hard over the past year to ensure that our customer satisfaction levels are high across the board and throughout all global regions," commented John Slamecka, head of AT&T EMEA. "We know already that our customers appreciate this, but it's wonderful that this has been officially recognised in this way."
About Telemark Services
Telemark is a fast growing marketing services firm offering consultancy, publications and online analysis with proven expertise in measuring customer satisfaction, competitive analysis, benchmarking, trend analysis, channel management, new product development, demand estimates, branding, tariff analysis, and business strategy, exclusively within the telecommunications and IT sectors. An experienced team with decades of independent market research experience in the expanding market for voice, data and vision, Telemark is often the first-choice supplier for many organisations with a requirement for international market research and analysis covering emerging technologies such as VoIP, convergence and hosting applications. For more information, please visit www.telemarkservices.com or email firstname.lastname@example.org@telemarkservices.com.
AT&T Inc. (NYSE:T) is a premier communications holding company. Its subsidiaries and affiliates, AT&T operating companies, are the providers of AT&T services in the United States and around the world. Among their offerings are the world's most advanced IP-based business communications services and the nation's leading wireless, high speed Internet access and voice services. In domestic markets, AT&T is known for the directory publishing and advertising sales leadership of its Yellow Pages and YELLOWPAGES.COM organizations, and the AT&T brand is licensed to innovators in such fields as communications equipment. As part of its three-screen integration strategy, AT&T is expanding its TV entertainment offerings. Additional information about AT&T Inc. and the products and services provided by AT&T subsidiaries and affiliates is available at http://www.att.com.
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