Case Study - Paras and Associates

Doctors and Patients Speak the Same Language Thanks to Video Interpreters [PDF, 544k]: In the ER a few seconds can mean the difference between life and death. Many hospitals face the tactical problem of interpreting for patients who speak little or no English. Hospital staff may be pulled fromthei regular jobs to interpret for patients, or the patient's family members are pressed into service. In addition to being uncomfortable, "relying on family members to assist can be risky", one ER official said, "because they have to understand the language and the medical terminology." While telephone interpretation services have long been available, it is only recently that the technology to support reliable video and voice transmission became available at an affordable price.; Read the complete case study to learn how Paras and Assoicates addressed their need for a efficient, cost effective solution and the results they have achieved.