Agencies exist to serve. Scores of citizens, employees, public groups, and other government branches depend on your call centers for services, support, and information. You can't afford disruptions.
If limited resources are compromising your services, turn to a team of experts to transform your operations into converged contact centers. We can deliver a turnkey system that integrates your legacy systems with advanced functionality over our IP network.
Whether you're establishing your first customer service center or extending services across the ocean, we can deploy a distributed contact center infrastructure with:
- Intelligent Call Routing
- Legacy ACD Integration
- Multi-channel Support
- IP Interactive Voice Response (IVR)
- Call Queuing
- Consolidated Reporting
- Location Independence
- Web-based functionality
Seamless migration is possible through the planning, installation, training and ongoing technical support of our experienced staff. We dedicate a team to analyze your day-to-day operations and make cost-efficient recommendations that won't strain your budget.
How you benefit:
- Boost response time to inquiries or requests with call routing, load balancing and easy online access to customer data
- Deploy cost-saving technologies to streamline operations and leverage existing technology investments
- Integrate web-enabled applications to maximize productivity of call agents
- Improve services provided to your citizens, public groups and other agencies
- Provide customers with easy access to the services they want, when they need it
- Maintain flexibility and consolidate calls from over 50 countries and deliver them to call centers in more than 20 countries
- Offload the burden of maintaining a call center to our specialized division