Toll Free Services

Toll-Free Services (TFS) provide basic TDM or IP inbound toll-free calling and advanced features. TFS includes intelligent call routing and network-based Interactive Voice Response (IVR) to enable agencies to manage inbound calls effectively. Among the capabilities are:

  • Connectivity to mainstream wireline and wireless numbers
  • Number portability for existing agency 800 numbers
  • Single toll free number terminating in multiple locations
  • Recorded announcements – customized announcements, Spanish and English support
  • Management information via a web portal
  • IVR - announce connect, call prompter and menus, custom call records, collect caller information, verify caller information, speech recognition, perform surveys, fax-back capabilities, TTY and summary reporting
  • Call transfer – unsupervised, supervised and 3-way transfer
  • Real-time reporting