AT&T Government Solutions is committed to providing quality services and
end products to their clients. In order to effectively meet these goals, be
competitive, and achieve growth objectives, a Quality Management System (QMS)
has been established.
All project members receive QMS training in accordance with the QMS Policy, QMS-1. In addition, we encourage our members to learn about Software Engineering Institute's (SEI) Capability Maturity Model - Integrated (CMMI).
The QMS consists of a set of quality management practices that are applied throughout a project's life cycle. These practices are derived from historical project experience and are based on the PMBOK, the SEI CMMI, and the ISO 9000 specifications.
Quality Assurance examinations verify adherence to the QMS, project specifications, and requirements. Project QA Logs are used to capture and track the status and results of examinations.
Measurements are used to capture trends by measuring the number of work product defects, action items and non-compliance findings; requirements stability (additions, deletions, modifications); and maturity of the project. Measurements are monitored by senior management monthly. Rigorous techniques are used to resolve defects early in the project lifecycle.
Inspections focus on identifying performance issues and resolving work product defects.
Reviews are used to approve work products for baselining. The focus of the review is to assess completeness of the product and to ensure that all action items and issues have been resolved prior to release to the customer.
Audits are conducted to verify compliance with the QMS and project requirements, and may be performed at both the project level and the corporate level.
Contact us for questions or comments regarding AT&T's Quality Management System (QMS)