CALL FORWARDING VARIABLE

This Call Forwarding option allows you to temporarily forward calls to another number, either inside or outside your AT&T Centrex, at the customers option. When activated, it overrides Call Forwarding Busy and Call Forwarding Don't Answer and gives your employees the mobility and flexibility to redirect calls to virtually any telephone. Use Call Forwarding Variable for telecommuting and after hours phone coverage.

Call Forwarding Busy

When your callers reach a busy signal, they are automatically forwarded to another line or voice mail within the AT&T Centrex, if activated.

Call Forwarding Don't Answer

After a pre-selected number of rings, incoming calls can be rerouted to another station or voice mail within the AT&T Centrex, if activated. This eliminates endless ringing during "no answers" and reduces abandoned calls.

Call Pick-up

This feature allows any user within the AT&T Centrex to answer any other ringing line within their pick-up group, ensuring that incoming calls are answered even when the called party is unavailable. Call Pick-up can help your agency improve customer service, by reducing missed calls and costly, time-consuming callbacks. Call Pick-up groups are established by the customer and preprogrammed by AT&T.

Call Transfer

Call Transfer allows you to transfer a call to any other number either inside or outside of your AT&T Centrex, at the customers option. You can speak with the called person to announce the call before completing the transfer. You can improve customer service by using Call Transfer as an efficient way to handle misdirected calls and reduce message-taking and call handling time.

Call Waiting

Call Waiting provides an audible tone when you are on an existing call to alert you of another incoming call. You may then place your first call on hold and answer the second call. This feature reduces callbacks, maximizes line efficiency and improves customer service by ensuring prompt response to urgent inquiries. This feature is provided on our single line service.

Conference Calling

Allows you to have a three-way conference call by adding another person to an existing call, maximizing your line efficiency and reducing callbacks. Use Conference Calling when you want to obtain answers to urgent inquiries from two separate sources in a single call.

Direct Inward Dialing

Allows callers to reach your phone directly by dialing your phone number.

Direct Outward Dialing

Allows you to dial directly from your phone for local and long distance calls.

Line Hunting

Allows incoming calls to be routed to an available line in a predetermined sequence.

Speed Calling

Speed Calling allows you to create a list of frequently called numbers that may be dialed by an abbreviated code, reducing dialing time and time spent searching for phone numbers.

Station to Station Calling

Allows stations to complete calls to other stations without the assistance of an attendant.

Touch-Tone (formerly a trademark of AT&T)

The audible tones (Dual Tone Multi-Frequency) that signals the switch when you depress the key pad on a telephone set.