Infrastructure Services

Service Access and Delivery

• Access Channels
• Delivery Channels
• Service Requirements
• Service Transport

Service Platform and Infrastructure

• Support Platforms
• Delivery Servers
• Software Engineering
• Database/Storage
• Hardware Infrastructure

Component Framework

• Security
• Presentation/Interface
• Business Logic
• Data Interchange
• Data Management

Service Interface and Integration

• Integration
• Interoperability
• Interface

Application Services

Customer Services

• CRM
• Customer Preferences
• Customer Initiated Assistance

Process Automation

• Tracking and Workflow
• Routing and Scheduling

Business Management Services

• Management of Process
• Organizational Management
• Investment Management
• Supply Chain Management

Digital Asset Services

• Content Management
• Document Management
• Knowledge Management
• Records Management

Custom Mission Support Systems

• DoDEA Mission Support
• Systems and Network Controls
  

Business Analytical Services

• Analysis and Statistics
• Visualization
• Knowledge Discovery
• Business Intelligence
• Reporting
  

Back Office Services

• Data Management
• Human Resources
• Financial Management
• Asset/Materials Management
• Development and Integration
• Human Capital/Workforce Management
  

Support Services

• Security management
• Collaboration
• Search
• Communication
• Systems Management
• Forms Management

IT Management Services

Controls and Oversight

• Performance Management

Risk Management and Mitigation

• Contingency Planning
• Continuity of Operations (COOP)
• Service Recovery
  

Regulatory Development

• IT Policy and Guidance Development
  

Planning and Resource Allocation

• Budget Formulation/Execution
• Capital Planning
• Enterprise Architecture
• Strategic Planning
• Management Improvement
• IT Security