The condition of AT&T’s global network is continually monitored in the GNOC. When an anomaly occurs that threatens or actually impacts the performance of our network, the response is managed by the GNOC staff through a practiced and proven incident command process called 3CP (Command, Control, and Communications).
The incident command team is led by a Network Duty Officer in the GNOC, a role that is staffed around the clock, every day of the year. The GNOC coordinates the network incident response across AT&T organizations, assessing the impact of the event in near-real time and prioritizing the restoration efforts. In response to a catastrophic event, the GNOC would activate AT&T’s Network Disaster Recovery Team and would coordinate its response.