AT&T Business Services announces the planned consolidation of the Europe, Middle East, and Africa (EMEA) customer assistance help desks into centralized Customer Access Management Centres (CAMCs).

AT&T has developed the CAMC structure to build a consistent foundation across EMEA with state of the art network and problem management tooling to position us to provide customers with high quality problem solving capabilities for the increasingly technically complex solutions coming in our industry.

This new structure, tooling and consistent processes support AT&T's continuing drive to enhance the quality and cost-effectiveness of our customer support. Besides enhanced tooling, AT&T has also chosen to invest in developing these Customer Access Management Centres with higher level technical skills. This positions AT&T to provide our customers with quality support now and for their future increasing number of complex technical network requirements.

The help desk consolidation is planned to continue into 2002. These new AT&T EMEA Customer Access Management Centres will provide this enhanced 24x7 support for six (6) European languages; Dutch, English, French, German, Italian and Spanish.

The Customer Support Web Site also provides customers and AT&T Business Alliances with a consolidated place to go on the Internet to perform selected tasks as an easier alternative to calling the help desk, their account support manager, or other AT&T Global Network Services support organizations.

As part of AT&T's investment in state of the art network management platform and tooling for the EMEA CAMCs, AT&T EMEA is migrating to a new call and problem management tool, GPCS (Global Problem and Change Management System). AT&T has been working with Peregrine Professional Services to implement GPCS, which is AT&T's use of the standard product, Peregrine Service Centre.

Support for Internet dial services is available in Europe, from the Internet help desk in the Netherlands, as follows:

• Weekdays from 8:00 to 24:00 CET, in six languages: Dutch, French, English, Italian, German and Spanish
• Saturdays and Sundays from 12:00 to 21:00 CET, English only.
• Hebrew Support: Sunday - Thursday: 08:00 to 20:00 CET and Friday from 08:00 to 12:00 CET.

You can find dial help desk numbers in AT&T's dialer software, as well as at www.attbusiness.net for Internet & other dial services.