Control Toll-Free Routing

AT&T BusinessDirect^®

Network Management

Control Toll-Free Routing

for AT&T Toll-Free Service

• real-time control
• quick routing changes
• increased call completions

Turn the web into your hands-on routing control center when you order AT&T Toll-Free Routing Control. You'll benefit from:

• real-time control over call center traffic
• quick routing changes from any PC or laptop with Internet connectivity
• and increased call completions through optimized routing

real time

For many routing changes, you won't have to call AT&T. Instead, you'll enjoy real-time, hands-on control over your call centers.

Change Toll-Free Routing

change...

• call allocation percentages
• maximum calls allowed
• maximum calls in queue
• maximum time in queue

You can go online to change:

• call allocation percentages
• the maximum number of calls allowed per station
• the maximum number of calls in queue
• and the maximum time in queue

...for your call centers or other locations. You can also override your active routing plan whenever necessary.

Our user-friendly interface makes entering changes quick and easy.

You just specify your new settings and then submit the changes to AT&T by clicking the send button.

Display Routing Plans

You can also display and print your active routing plans for easy reference.

Enjoy Real-Time Control

• quickly reroute calls
• adjust traffic flows
• minimize lost calls
• simplify call management

With Toll-Free Routing Control, you'll be able to:

• quickly reroute calls in response to emergencies or sudden shifts in call volumes
• adjust traffic flows to accommodate staffing levels and hours of operation
• minimize lost calls during bursts in call volumes to maximize revenue opportunities
• and simplify the management of calls between multiple call centers

Optimize Toll-Free Routing

hands-on call routing...

...anywhere, anytime via the web

Turn the Internet into your real-time solution for routing calls—from any PC, at any time—with Toll-Free Routing Control.

AT&T BusinessDirect^®

Control Toll-Free Routing

Any Toll-Free Advanced Feature charges will still apply.