AT&T BusinessDirect^®

Report and Track Troubles

eMaintenance

voice, data, IP & Managed Services trouble reporting...

...via the web

eMaintenance is the voice, data, and IP services trouble reporting tool from AT&T.

• Voice
• Data
• IP
• Managed Services

• Domestic
• Local
• International
• Toll-Free

It helps you keep your network up and running-because with eMaintenance, you can identify and report troubles quickly and easily, via the web, for all these services.

Create and Track Trouble Tickets

You can report troubles right from the home page.

Auto-diagnosis

When you create a trouble ticket online, you'll automatically launch:

• Auto-diagnosis, which helps isolate the problem,

Auto-referral*

*For the majority of local exchange carriers.

• Auto-referral, which informs the local exchange carrier if the problem is theirs, and

Auto-status

• Auto-status, which allows you to monitor open tickets, recently closed tickets, and the results of circuit tests.

• View ticket logs
• Update tickets and add comments
• Close a ticket

You can even...

• view ticket logs as input by AT&T technicians,
• update tickets and add comments of your own, or
• close a ticket online at your convenience.

• email
• pager
• text message

You can receive ticket updates via email, pager, or text message.

Isolate Troubles Quickly

You can launch a circuit test online-right from the eMaintenance home page-without creating a trouble ticket.

You can even schedule a circuit test for any time in the next 72 hours.

faster trouble isolation-

faster repairs

And faster trouble isolation usually means faster repairs.

View Inventories

• Circuit inventory
• AT&T Toll-Free Number inventory

Now you can view your inventory of circuits or toll-free numbers online, too!

Search for Toll-Free Numbers

You can even use the online search capability to list subsets of your toll-free numbers.

Re-Route Toll-Free Calls

You also can re-route your AT&T Toll-Free Service calls in near-real time.

re-route calls to

• a different phone
• a pre-recorded announcement
• a customized re-routing plan

For example, in case of emergency conditions or holiday hours, you can re-route your toll-free calls to:

• a different phone number,
• a pre-recorded announcement, or
• a customized, pre-determined re-routing plan.

Generate Helpful Reports

• Manage trouble tickets
• Track usage of eMaintenance

An array of reports helps you manage trouble tickets effectively and track how eMaintenance is being used in your company.

• perform circuit testing
• create and manage trouble tickets
• view circuit and toll-free number inventories
• re-route toll-free calls
• generate powerful reports

With eMaintenance, you can speed problem resolution when you:

• perform circuit testing to quickly isolate problems
• create and manage trouble tickets online
• view your circuit and toll-free number inventories
• re-route toll-free calls in emergencies and
• generate powerful reports

...anytime, anywhere, via the web.

AT&T BusinessDirect^®

eMaintenance