Domestic and International Toll-Free Voice Service

Dedicated Outbound Service

VTNS

SDN

OneNet

The Call Data tool provides detailed information about these voice services just 5 to 15 minutes after calls disconnect.

• Measure marketing impact
• Find lost callers
• Monitor call center performance
• Help detect fraudulent usage
• Investigate incomplete calls

...in near-real time.

You can use this powerful tool to

• Measure marketing impacts,
• Find lost callers who were not successfully connected
• Monitor call center performance
• Help detect fraudulent usage, and
• Investigate reasons for incomplete calls

...in near-real time.

Call data reports let you analyze calling patterns and caller behavior in many ways.

• City
• State
• Area Code
• ZIP Code

For example, you can analyze responses to your marketing and advertising campaigns in near-real time. Find out where your calls are coming from--by state, city, area code, or ZIP code.

Find callers who tried to reach you and create revenue opportunities that might otherwise be lost! With Call Data, you can find the ten-digit phone numbers of callers who didn't get through, so you can call them back.

Adjust staffing levels

Insightful Call Data reports help you monitor your call centers performance so you can use your toll-free numbers to the fullest.

For example, you can improve performance by adjusting your staffing levels to meet call volumes....

Analyze completion rates

...and identifying reasons for incomplete calls. You can identify up to 16 reasons for incomplete calls. And your call completion history is available for up to 13 months.

• Unusual calling patterns
• Abnormally long calls
• Calls at unusual hours
• Calls to specific destinations

The Call Data tool helps you detect fraudulent calls by identifying unusual calling patterns, abnormally long calls, calls at unusual hours, and calls to specific destinations. If you receive threatening or abusive calls, you can use the Call Data tool to track and document them.

Generating reports is as easy as point and click.

Choose from over 30 standard reports, or create a template for a custom report.

You can create reports in summary form, or drill down for call-by-call detail.

On demand
Monthly, weekly, daily, hourly

You can generate your reports on demand - or schedule them to run automatically - monthly, weekly, daily, or hourly.

• e-Mail
• Fax
• FTP
• SSH
• Web

And you can receive your reports by e-Mail, fax, FTP, or SSH, or view them online.

• e-Mail
• Fax
• Pager

The Call Data tool can automatically notify you by e-mail, fax, or pager about unusual call volumes, calling patterns, or other events.

Get Call Data Today

• improved productivity
• optimal network usage
• greater customer satisfaction
• additional revenue opportunities

So tap into the power of your call data for improved productivity, optimal network usage, greater customer satisfaction, and additional revenue opportunities.

Call your AT&T account representative to register for the Call Data tool today.

AT&T BusinessDirect

Analyze and Monitor Call Data

When you use this tool, a usage charge or monthly minimum applies

AT&T BusinessDirect applications are available to customers who subscribe to the specified AT&T Services, which are offered pursuant to the terms, conditions, and charges as set forth in the AT&T Service Guide and AT&Ts tariffs and contracts, as applicable. AT&T BusinessDirect applications and pricing are subject to change. Please refer to the AT&T BusinessDirect web site, Terms and Conditions, and Pricing Tables.