Support your decision-making with up-to-date information on your network performance. Spot trends in real-time, investigate performance patterns and make informed decisions to proactively adjust your network to changing business needs.
Features and Benefits*
Obtain extensive, real-time details on Toll-Free calls and call attempts.
- Identify "lost callers" for possible revenue opportunities
- Analyze responses to your advertising/marketing campaigns
- Uncover reasons for incomplete calls
- Increase your ability to detect fraudulent calls
- Adjust staffing levels and hours based upon call volumes
- Investigate reasons for unrouted call attempts and receive 10-digit ANIs for these calls
Monitor and manage your AT&T hosted infrastructure. Understand network usage patterns, uncover reasons for network performance concerns, and determine when to reconfigure your network with one or more of the following reports:
- Network performance
- Server/application management
- Resolution management
- Applications/content management
- Transaction management
- Alarm notification and status
* Not all features and benefits are available for all AT&T services and/or contracts. Please contact your Account Executive to learn more.