Support your decision-making with up-to-date information on your network performance. Spot trends in real-time, investigate performance patterns and make informed decisions to proactively adjust your network to changing business needs.

Features and Benefits*

Obtain extensive, real-time details on Toll-Free calls and call attempts.

• Identify "lost callers" for possible revenue opportunities
• Analyze responses to your advertising/marketing campaigns
• Uncover reasons for incomplete calls
• Increase your ability to detect fraudulent calls
• Adjust staffing levels and hours based upon call volumes
• Investigate reasons for unrouted call attempts and receive 10-digit ANIs for these calls

Monitor and manage your AT&T hosted infrastructure. Understand network usage patterns, uncover reasons for network performance concerns, and determine when to reconfigure your network with one or more of the following reports:

• Network performance
• Server/application management
• Resolution management
• Applications/content management
• Transaction management
• Alarm notification and status

* Not all features and benefits are available for all AT&T services and/or contracts. Please contact your Account Executive to learn more.