AT&T BusinessDirect Network Management Tools provide hands-on network management capabilities for specific AT&T Services.  They empower customers to respond effectively in real time to changing business conditions-such as a sudden need to implement a disaster recovery plan- and to optimize utilization of their telecom services to maximize return on investment.  

Features and Benefits*

React to network traffic changes in real time. Activate pre-planned disaster recovery routing.  Administer DNS changes.

• Minimize service disruptions.  
• Improve networking performance.
• Gain hands-on control of routing plans for toll-free services
• Adjust traffic flows to accommodate staffing levels and hours of operation
• Minimize lost calls during bursts in call volumes
• Recover from unplanned outages by rerouting traffic
• Increase call completions, potentially resulting in greater revenue opportunities
• Eliminate the need to call AT&T for each routing change
• Manage multiple call centers more easily and efficiently

* Not all features and benefits are available for all AT&T services and/or contracts. Please contact your Account Executive to learn more.