Providing excellent customer service is part of the whole picture when you do business with AT&T. We developed tools and capabilities that allow you to get the most out of your telecommunications investment. And the industry has taken notice.
Industry Awards
- AT&T Premier receives 2010 Web Marketing Association Portal Standard of Excellence Award
- AT&T Premier receives 2010 Stevie Award for American Business Awards in the Best Website Telecommunications category
- AT&T BusinessDirect® recognized for its online servicing capabilities in the Frost & Sullivan 2009 Market Share Leadership Award for its Dedicated Internet Access Service
- Premier Online Store receives 2010 Stevie Award for Sales & Customer Service in the Online or Telesales Team of the Year category
- AT&T BusinessDirect® Mobile receives 2007 Stevie Award for Best New Product or Service in Telecommunications; 2007 Stevie Award for Sales Excellence
Customer Case Studies
"Web-based tools enable us to scan and correlate data right on the screen,
saving us an enormous amount of time and providing critical trending
information. We have moved from a manual process to an automated one,
increasing productivity and speed while reducing the occurrence of errors. I
don't think I could put a dollar figure on it, but it's significantly improved
the cycle time, which for all of us helps the bottom line."
— Director, Global Telecommunications Networking Services, Air Products
& Chemicals
Analysts' Praise
“With its BusinessDirect® offering, AT&T is still the leader of the
pack, differentiating itself most through Ordering and E-Bonding
capabilities.”
- Yankee Group, Jon Paisner, November 2009
Analyst Brian Washburn finds AT&T very threatening to competitors
“because the carrier combines the reach and reliability of the AT&T Global
Network with a comprehensive portfolio of IP VPN, plus its 22-state incumbent
local carrier footprint."
-Frost & Sullivan, August 2008
"AT&T has continued to build on its leadership status with a strong
focus on systems development, training and sales and marketing of
BusinessDirect," said Paul Hughes, VP, Yankee Group. "With its current focus on
continuous enhancements to the portal, we envision AT&T increasing its
competitive advantage."
-Yankee Group, June 2008
"AT&T's BusinessDirect web portal was the most complete in terms of
features and functionality in 2005, and this continues for 2006."
- Yankee Group, May 2007
"Oldest and greatest of the portals is AT&T's BusinessDirect portal with
the iGEMS (integrated Global Enterprise Management System) back-end supporting
all AT&T's enterprise services and with hooks into hundreds of third party
monitoring and management software. We deem this solution to be very
threatening to its competitors because of its wide range of functions and the
ability to adapt to the managed IP services profile a customer subscribes to,
as well as to the existing preferred network management platform used by the
customer."
- Current Analysis, March 2007
