Residential | Small Business | Enterprise | Wireless Region / Language
The Business Challenge
Organizations are increasingly reaping the financial and productivity benefits of merging voice, data, and video onto a single IP infrastructure. For example, IP-enabled PBX sales have surpassed those of legacy PBX systems. More customers are exploring IP-based video conferencing, and IP enabling their call centers to realize the benefits of collaboration and workforce mobility. But despite this market momentum, every convergence initiative has its own unique considerations and risks. To ensure executive sponsorship and a successful deployment, what is needed is a comprehensive migration strategy with recommendations backed by detailed requirements gathering, and sound financial analysis.
The AT&T Solution
AT&T Consulting Solutions includes Strategy and Roadmap offerings to address your convergence needs. If you are considering IP Telephony, our Telecom Strategy offering helps define the needs, identify optimal approaches, select the appropriate technologies and vendors, and provide supporting financial analysis for the proposed changes. The end result is a well-defined game plan to reduce costs and increase productivity at a superior price point. Our well-structured and disciplined approach focuses on key business and technology activities which may include:
- Discovery and assessment of the current voice and data environment
- Documenting business goals, and key business and technical requirements
- Development of a gap analysis which addresses people, process, and technology considerations
- Identification of architectural approaches and solution alternatives including hosted and managed offerings
- Issuing vendor RFQ and evaluation of responses
- Development of recommendations and a high-level implementation strategy
- Creation of a financial analysis model which estimates capital and operating cost savings. This helps our customers build the business case and accelerate budget approval for their strategic convergence initiatives.
Our consulting team also provides planning and strategy services for Contact Centers. As an industry leader in Contact Center solutions, we routinely help organizations define those needs and develop sensible migration strategies. Our team is highly experienced in:
- Contact center consolidation
- Migration to an IP-enabled telephony platform
- Integration of web and email channels
- Development of self service and complex CTI integrations
Our Contact Center Strategy engagement makes a detailed assessment of your business strategy and requirements and outlines a sensible technology and resource roadmap to achieve those ends. The selected future direction considers the cost and effort of any needed migration, risk analysis of network modification, business process reengineering, and impact analysis to related client projects.
Solution Benefits
- Provides a convergence strategy aligned with your business mission and requirements
- Offers a range of technology alternatives tailored to your specific environment
- Provides the financial analysis necessary to build an enterprise business case for convergence
Services Summary
- Telecom Strategy and Roadmap
- Contact Center Strategy and Roadmap
- Whiteboard Session
