"Trusted Advisor". That is what our customers call AT&T Consulting, because we provide world class IT advisory and integration services that improve our customers' business performance. We take that title seriously, and work to earn it in every engagement through a life cycle of offerings:
- Strategic planning services which help align your IT investment to business imperatives by building a clear roadmap which leverages technology and innovation in a cost effective and disciplined manner.
- As leaders in their respective fields, our Consultants provide world class architecture and integration of complex, large scale, and multivendor environments, ensuring seamless migration to next generation solutions and network centric services.
- Finally, we optimize the performance of people, process, and technology to increase business agility, improve end-to-end service quality, and differentiate your customer experience.
AT&T Consulting provides a spectrum of capabilities across eight strategic service areas:
Organizations must continue to evolve their network infrastructure to meet the growing demands of application services. Mobile, social, and global applications require "always-on" capability and a much higher level of network performance and resiliency than ever before. Collaboration services such as telepresence, desktop video conferencing, virtual desktop, and real time voice require scalable, secure, and manageable architectural approaches. Our Advanced Infrastructure team is highly qualified to address these challenges, having designed and deployed some of the largest and most mission critical networks on record. We uniquely possess the deployment and thought leadership needed to plan for and implement IP version 6 (IPv6). We specialize in LAN/WAN/MAN architecture development, virtualization of the data center and enablement of high/continuous availability solutions as well as readiness of the network for voice, video and collaboration services.
Cloud and Data Center
The world of IT is undergoing a paradigm shift as traditional network elements transition to a cloud-based model. Cloud computing allows organizations to take advantage of a more cost effective and flexible way to organize, deliver, and consume IT services. But the cloud model is more than just a set of new technologies – it requires a new operational approach for everything from provisioning through "day two" management and orchestration of IT resources. AT&T Consulting provides a life cycle of offerings, from Advisory and Readiness, to Migration and Transformation Services to ease this transition. Our holistic approach, combined with significant expertise in "as-a-service" operating models, helps define the solution alternatives that meet your specific Data Center Transformation or Cloud Migration needs. Our integrated security approach encompasses infrastructure elements, as well as the essential disciplines of governance, risk, data loss protection and compliance which are necessary to protect data in transit or at rest. Working in close partnership with our Advanced Infrastructure team, we have extensive experience in large scale data center infrastructure design and deployment to enable high performance Ethernet fabrics, new storage technologies and virtualization, as well as the automation of provisioning, orchestration, federation and management.
When it comes to IT security today, the stakes have never been higher. Beyond lost or stolen data, service disruptions and compliance issues, organizations must also contend with a constant barrage of new security threats which put their intellectual property, customer privacy, and overall reputation at risk. AT&T Consulting has an extensive heritage of security consulting, including some of the most recognized experts in their respective fields. Our unique value proposition includes a holistic security approach, to help organize and optimize the multitude of security initiatives across a business, as well as a focus on how security can not just protect, but actually enable, a business to do things with greater speed and agility. Our security advisors span several disciplines including Payment Card Industry (PCI), Secure Infrastructure (Firewall, Intrusion Detection and Prevention systems), Policy development, Application Security, Risk, Governance and Compliance, and Vulnerability and Threat Management.
IT Service Management
IT Service Management (ITSM) is the operational discipline which combines people, process, and platforms to deliver world class service orchestration - from Strategy through Continuous Improvement Programs. By definition, ITSM goes beyond the layers of network and enterprise management systems (EMS), focusing on reliable and responsive delivery of IT application services. AT&T Consulting brings together not just the technology and process acumen for ITSM, but also expertise on the underlying infrastructure and how to build modular service oriented architectures, whether private, public, or hybrid. We offer life cycle services from operations and enterprise management planning through EMS integration and full life cycle NOC (Network Operations Center) build and optimization. Our practitioners have implemented some of the most complex enterprise management architectures on record, and have extensive cross-platform knowledge of the leading vendor systems. One of our unique value propositions is the ability to deliver cost savings through converged service management, which effectively takes the traditional "towers" of infrastructure management and integrates them holistically down to the service desk functional layers
The contact center is a focal point for developing competitive advantage in customer service excellence as well as increasing revenues. Our service lifecycle spans strategic planning and business case development through workflow design, platform and host integration, and custom application development. We provide cost effective solutions which leverage your prior investments, offer phased solution approaches tailored to your budget, and introduce network-based services to minimize capital expenditures. We can help transform your contact center and back-end business processes into integrated e-Contact channels, maximizing revenue opportunities across a range of access points including voice, social media, mobility, web, email, text, and point-of-sale. Because we are vendor agnostic and experienced across a range of platforms, we offer a "fit-for-purpose" approach including multivendor integration and evaluation of several solution alternatives.
Unified Communications (UC) is about transformative applications and business processes which leverage voice, video, messaging, conferencing, and collaboration technologies. AT&T Consulting has deployed some of the largest and most complex UC solutions on record, and has the technical and multi-vendor proficiency customers need to ensure an integrated solution. This means we have developed extensive experience addressing common UC challenges including multi-vendor interoperability, integration complexity, establishing architectural standards, and meeting multiple organizational requirements – on a global scale. In addition, because we are hardware and software agnostic, we always look to leverage existing investment, define UC programs which deliver phased value over time, and introduce new UC functionality in pace with user adoption considerations. We also help customers evaluate hosted and network based UC services to operationalize their UC expense. A unique value proposition we offer includes our cross functional partnership with AT&T mobility expertise, a powerful source of innovation at the application and business process layer, and with our Contact Center team, where UC functions are increasingly differentiating the customer experience.
AT&T Consulting provides seasoned and certified Project Management Professionals to help you execute projects on time, on budget, and with business-aligned outcomes. Our Project Managers go beyond traditional "task management" by leveraging our infrastructure best practices, helping to anticipate and mitigate common delivery risks. Our Program Management Office experience includes some of the largest and most strategic projects across Consulting, and is organized across a four tiered structure: Executive Management, Strategic Engineering, Program Management, and Business Management. Our customers recognize our unique value proposition in several ways: through improved centralization and coordination of project work streams; increased collaboration of customer, AT&T, and other responsible parties; consensus building in key areas such as architectural standards and best practices, and scalability and efficiency through the development of tools, templates, and processes for continuous program improvement.
AT&T Consulting provides experienced IT Transformation practitioners to assist you in the realignment of IT to changing business drivers and priorities. Our services are most often employed to help customers reduce costs, and optimize the services and IT assets to best serve the needs of the business. We provide strategy and planning, architecture and implementation, and optimization and transformation services across the IT transformation life cycle. Our experienced ITIL (IT Infrastructure Library) Service Managers lead the work alongside your IT teams, delivering refreshed operational frameworks in accordance with ITIL best practices. In addition, we have experience building transition and transformation programs such as new service models (insource, outsource, co-source), and offer a unique approach which ensures that innovation is integral to your long term transformation program.