Residential | Small Business | Enterprise | Wireless Region / Language
AT&T Named World's Best Wireless Service Provider by Business Traveler
Magazine
AT&T, the nation's leading wireless carrier, was selected as the Best
Wireless Provider in the World in the 2007 Reader's Choice Best in Business
Travel Awards, conducted by Business Traveler magazine. Now in its 19th year,
the annual survey gives readers the chance to voice their opinion on those
companies that have made their business travels more enjoyable. (December
2007)
AT&T Virtual National Customer Service Center Recognized by InfoWorld As
Top-Ten Project
IDG's InfoWorld magazine recently named AT&T's Virtual National Customer
Service Center project as a top-10 project for 2007 in this year's InfoWorld
100 awards. The Virtual National Customer Service Center project integrated
nine AT&T regional call centers into a nationwide virtual service center.
The integration enables collaboration and call-sharing across the company's
service territory, allowing agents to share call loads with less-busy centers
at any given time, and ensuring the fastest customer service experience
possible. (November 2007)
AT&T Wins Capacity Magazine's "Best National U.S. Wholesale
Provider" Award for Second Consecutive Year
AT&T has further solidified its position as a leading provider of wholesale
services, receiving two 2007 Capacity Magazine Global Wholesale Awards
including the "Best National U.S. Wholesale Provider" award, for the
second year in a row, and the "Best U.S. Metropolitan Provider." This
marks the first time that Capacity has given two awards in one year to a single
company for provision of services to the market. (November 2007)
AT&T Named in North American Carrier Ethernet Services by Leading Industry
Consulting Firm. AT&T Combines Strategies and Acquisitions and a Broad
Portfolio of Offerings to Serve Businesses of All Sizes
Leader
AT&T has received the 2007 North American Market Leadership Award in
Carrier Ethernet services, presented by the global-growth consulting firm Frost
& Sullivan. It is the third straight year that Frost & Sullivan named
AT&T as the top provider in the carrier Ethernet space, and this year's
award recognizes AT&T's leadership in metro and long-haul Ethernet
services. (November 2007)
AT&T Receives Government Vertical Market Penetration Leadership Award from
Frost & Sullivan
The Government Vertical Market Penetration Leadership Award recognizes the
company that has been most effective in bringing a wide range of scalable and
technologically advanced communications solutions to federal, state and local
government agencies. Frost & Sullivan recognized AT&T's efforts in this
sector after conducting an extensive survey of IT and Telecom professionals
from U.S. government agencies. The survey highlighted AT&T's success in
this market, specifically by providing "efficient, secure and reliable
telecom solutions. (November 2007)
AT&T Wholesale Wins Eight Atlantic-ACM Wholesale Metro Carrier Excellence
Awards
AT&T Wholesale organization received eight 2007 ATLANTIC-ACM Wholesale
Metro Carrier Excellence Awards at the COMPTEL PLUS Fall 2007 Convention &
Expo. AT&T Wholesale was voted Best in Class RBOC/ILEC in the following
eight wholesale categories: Brand, Network Performance, IP VPN, Local Voice,
Transport DSx/OCx, Metro Ethernet, SONET, and Metro Wave. The awards were based
on the results of the second annual Metro Carrier Report Card, which evaluates
the performance of metro carriers by their wholesale customers and is based on
more than 2,800 individual carrier evaluations. (October 2007)
Frost
and Sullivan Lauds AT&T's Dedication to Providing High-quality Wireless
Services
Frost & Sullivan selected AT&T Inc. as the recipient of the 2007 U.S.
CXOs’ Choice Award for Overall Best Wireless Service Provider. AT&T was the
overwhelming favorite wireless service provider among CXOs – all types of
C-level Executives - beating its nearest competitor by five percent in a
comprehensive survey. (September 2007)
AT&T Wins International Stevie Award in Fourth Annual International
Business Awards
AT&T Inc. announced its eSales and Service organization was presented with
a Stevie Award for "Best Sales Organization" at the 2007 International
Business Awards. Additionally, the web portal, AT&T BusinessDirect®, earned
an International Certificate of Finalist Recognition for its mobile
capabilities. The portal's mobile capabilities allow customers around the world
to access select features of the portal from any mobile device, providing
"anytime, anywhere" maintenance and performance-monitoring of networks
that carry critical data and applications. (September 2007)
AT&T Positioned in the Leaders Quadrant for 2007 U.S. Wireless Services
Provider Magic Quadrant
Gartner defines Leaders as wireless companies that "impact competitors by
the choices they make in technology and handset offerings, their focus on the
enterprise segment, and their capability to differentiate and be first to
market with unique products. The launch of a new handset or technology,
recognizing the need for coverage in a specific area or partnering with new
application providers must all be done with an enterprise focus." (August
2007)
AT&T's Global Enterprise Business Positioned By Analyst Firm in Leaders
Quadrant for Global Network Service Providers
To be positioned in the Leaders Quadrant in Gartner's Magic Quadrant report,
network service providers had to have a full portfolio of voice and data
products, coupled with above-average service and support, wide global coverage,
and competitive pricing. In addition, providers must have a strong vision that
includes adopting more information and communication technology (ICT)
capabilities, which they articulate clearly and openly. (August 2007)
AT&T Earns Technology Choice Award from Multi-Housing
News
The readers of Multi-Housing News have selected AT&T as a 2007 Technology
Choice Award Winner in the field of telecommunications. AT&T supports
property owners in their work to attract and retain residents with complete,
reliable, end-to-end and next-generation communications and entertainment
solutions through its recently rebranded AT&T Connected Communities
program. (August 2007)
AT&T Positioned in the Leaders Quadrant in Managed Security Service
Provider Magic Quadrant
Developed by Gartner analysts as a guide for enterprises that are evaluating
MSSPs, the Magic Quadrant evaluates vendors on their ability to execute and
their completeness of vision. According to the Gartner report, the service
providers in the Leaders quadrant have significant "mind share" among
enterprises looking to buy an MSS from pure-play security services vendors, and
they generally receive positive reports on service and performance from Gartner
clients. Vendors in the Leaders quadrant are typically appropriate options for
enterprises requiring frequent interaction with the MSSP for analyst expertise
and advice, portal-based correlation and workflow support, and flexible
reporting options. For the purposes of this report, Gartner defines
"managed security services" as the "remote management or monitoring
of IT security information, assets and processes where the delivery of those
services is via remote security operations centers, not through on-site
personnel." (August 2007)
AT&T Receives Education Market Leadership Award from Frost &
Sullivan
AT&T Retains Top Spot for Leadership in Providing Telecom Services,
Videoconferencing, Virtual Field Trips, Disaster Recovery. For the second year
in a row, Frost & Sullivan has highlighted AT&T's success in this
market. Frost & Sullivan specifically noted AT&T's commitment to
establish dedicated teams for both the K-12 and higher education sectors and to
provide education end-users with complete and customized solutions through
strategic alliances with hardware and software vendors. (July 2007)
AT&T Ethernet Services Named 'Most Innovative Carrier Ethernet
Service'
AT&T Ethernet services received the "Most Innovative Carrier Ethernet
Service (Diversified)" Award from New Paradigm Resources Group, Inc. and
Penton Media's Telephony magazine. The award was one of several Communications
Innovators Awards presented at NPRG's Spring Leadership Forum during the
NXTcomm 2007 show in Chicago. (July 2007)
Independent Research Firm Recognizes AT&T As a Leader in Global Wan
Services
In its June 2007 Forrester Wave: Global WAN Services Q2 2007 report, Forrester
noted that AT&T led all nine major network operators evaluated in the
following four categories: Scalability, 2007 strategic plans, flexibility, and
financials. (June 2007)
AT&T Earns Top Recognition For Small Business Online Customer Experience By
Compass Intelligence
Compass Intelligence, a leading high-tech and telecommunications market
research firm, has distinguished AT&T as a leader in online customer
experience for small and midsized business customers. According to the firm,
the recently unveiled AT&T Onward Small Biz portal (www.att.com/OnwardSmallBiz) stood
out from the competition as the top telecom resource — and among the top four
sites overall — for small businesses online. (June 2007)
AT&T Wins Two Stevie Awards in Fifth Annual American Business
Awards
AT&T Inc. has announced the winning of two Stevie® Awards in the 2007
American Business
SM
Awards. AT&T won for
Sales Excellence with the AT&T eSales and Service organization and for Best
New Product or Service in Telecommunications with the AT&T BusinessDirect®
mobile capabilities. Hailed as "the business world's own Oscars" (New
York Post, April 27, 2005), the American Business Awards are the only national,
all-encompassing awards program that honors great performances in business.
(June 2007)
AT&T BusinessDirect Tops All Competitors in Analyst Firm's Survey of
Enterprise Portals
AT&T announced for the third consecutive year it has been recognized by a
leading industry research firm as providing customers with the strongest online
support and service experience in the industry through its Web portal, AT&T
BusinessDirect. AT&T BusinessDirect was once again ranked as the best
e-portal in service categories deemed critical to enterprise customers in an
annual survey of leading carriers providing wired and wireless services
conducted by the Yankee Group. (June 2007)
AT&T Recognized by CIO Magazine As a 2007 CIO 100 Award
Honoree
IDG's CIO magazine awarded AT&T as a recipient of the 2007 CIO 100 award.
The 20th annual award program recognizes organizations around the world that
exemplify the highest level of operational and strategic excellence in
information technology. According to Abbie Lundberg, Editor in Chief of CIO
magazine, "The CIO 100 award recipients serve as industry role models for
business and IT excellence. This year's winners demonstrate extraordinary
results in a variety of important areas, including business transformation,
collaboration, customer innovation and top line contributions." (June
2007)
J.D. Power Ranks AT&T Highest in Customer Satisfaction for Small Business
Local Telephone Service
AT&T voice services rank highest in customer satisfaction for local
telephone service among small and midsize business customers, according to J.D.
Power and Associates 2007 Major Provider Business Telecommunications Voice
Services Study
SM
. AT&T led the small and
midsize business customer segment, receiving highest ratings for customer
service, offerings and promotions, cost of service, sales
representatives/account executives and image. (May 2007)
AT&T Wins Cisco Service Provider Partner Award for "Excellence In
Managed Security"
AT&T was awarded the 2006 Cisco Systems, Inc. Excellence in Managed
Security award, for the U.S. Service Provider Segment. The award
recognizes AT&T's innovation and excellence in delivering managed security
services leveraging Cisco technology and having invested in training to obtain
expertise in selling, designing, installing, managing and supporting
comprehensive network security solutions. (May 2007)
AT&T Ranks Highest in J.D. Power and Associates Study on Customer
Satisfaction Among Large Data Users
AT&T data services rank highest in customer satisfaction among large
enterprise business customers, according to J.D. Power and Associates 2007
Major Provider Business Telecommunications Study
SM
. The annual study of data service users cited
AT&T in the areas of performance and reliability, image, sales
representatives or account executives, and customer service. (April 2007)
AT&T's Angie Wiskocil Receives 2007 Ones to Watch Award from IDG's CIO
Magazine And CIO Executive Council
Angie Wiskocil, Senior Vice President — Mass Market Systems and Software, is a
recipient of the 2007 CIO Ones to Watch awards from IDG's CIO magazine and CIO
Executive Council. This prestigious honor is bestowed upon 25 rising stars in
information technology (IT) who bring leadership, innovation and value to their
organization. (April 2007)
AT&T Business Continuity and Disaster Recovery Services Named Best Product
Line by Frost & Sullivan
AT&T received the Frost & Sullivan North American Business Continuity
and Disaster Recovery Services Product Line Strategy Award in recognition of
its robust portfolio, stringent testing programs and market presence -
extending AT&T's reputation as an industry leader in business continuity
and disaster recovery services. The award is presented each year to the company
that demonstrates the most insight into customer needs and product demands in
the area of business continuity and disaster recovery. Frost & Sullivan
cited AT&T for having aligned its business continuity products with
customer demands, and it acknowledged AT&T's successes with the
introduction of new products, ability to accommodate different market segments
and enhancements to its packaging, service, delivery and financing of its
product line. (March 2007)
AT&T Wins Four U.S. Wholesale Carrier Excellence Awards Affirmed by
Customer Ratings in ATLANTIC-ACM Report
AT&T Wholesale organization has received four 2007 U.S. Wholesale Carrier
Excellence Awards from ATLANTIC-ACM, a Boston-based industry research
consultancy. The awards, which are based on customer feedback. The company won
awards in the following categories: network performance, weighted by spending;
quality of voice products, weighted by spending; brand quality, weighted by
spending and brand quality, industry average. (March 2007)
AT&T Recognized for Having One of the Strongest All-Around Suites of VoIP
Services
Forrester rated AT&T as one of the strongest performers in a thorough
evaluation of enterprise-class Voice over Internet Protocol (VoIP) service
providers in The Forrester Wave
SM
US
Enterprise-Class VoIP Services, Q1 2007 report. One of the earliest providers
of a managed WAN-based VoIP offering, AT&T leads all other providers in
planned IP telephony and VoIP feature enhancements for 2007. In evaluating
AT&T's current offerings and strategy for U.S. enterprise-class VoIP
services against over 120 criteria, Forrester concluded that AT&T provides
the greatest breadth of managed IP PBX services among competitors. AT&T
also scored highest in Forrester's evaluation of SIP Trunking capabilities and
hosted VoIP. (February 2007)
Frost & Sullivan Recognized AT&T's Leadership of the Global Enterprise
WAN Markets in terms of Share and Innovation
AT&T received the Frost & Sullivan Global Market Leadership for
Enterprise WAN Services Award in recognition for its ability to achieve a
leading position among network operators, as well as market and technology
innovation. (January 2007)
AT&T
Inc. named Company of the Year by Forbes Magazine
Forbes has selected AT&T as the"Company of the Year" in its January
8th edition of the magazine. Forbes cited numerous accomplishments, including
the rising stock price, strong sales and growth in per-share earnings, as
factors in the selection. Forbes also named AT&T the best-managed company
in the telecom sector. (January 2007)
AT&T Wholesale Receives Frost & Sullivan's 2007 Company of the Year
Award
AT&T Wholesale organization received the 2007 North American Wholesale
Business Services Company of the Year Award from Frost & Sullivan, a global
growth consulting company. The Company of the Year Award is presented each year
to the company that has demonstrated excellence within its industry. AT&T
was also recognized for its market potential, contributed technology
innovations in the wholesale market, and for its proof of success in executing
market strategy and revenue growth. (January 2007)
AT&T Tops All Competitors in Leading Analyst Firm's U.S. Carrier
Assessment
AT&T leads all competitors in the race to deliver high-end professional and
communications services to large multinational companies, according to the
findings of a leading industry analyst firm, Yankee Group. AT&T was the
company deemed most capable of meeting customer demand for more Flexible
Business Services topped a large field of telecommunications services providers
— including Verizon Business, Orange Business Services, Qwest, British Telecom,
NTT, Global Crossing and Sprint — in a study that analyzed the competitors'
apparent capabilities vs. stated customer objectives.(January 2007)
