AT&T Receives 2003 Frost & Sullivan Product Line Strategy Award

AT&T received the 2003 Frost & Sullivan Product Line Strategy Award for its U.S. toll-free services. "AT&T has demonstrated its ability to remain a market leader in the wake of toll-free market maturation, increasing competition and growing operational uncertainty among telecommunications services providers," Frost & Sullivan noted. "It not only offers a robust toll-free product portfolio, but also responds effectively to the changing market needs/demands." The Frost & Sullivan Award for Product Line Strategy is presented to the company that has demonstrated the most insight into customer needs and product demands, optimizing its product line by leveraging products with the various price, performance and feature points required by the market.

AT&T Wins Five Telemark Gold Awards for Outstanding Levels of Customer Satisfaction

Telemark Consulting, a leading market intelligence firm specializing in customer satisfaction for the telecommunications industry, recently published its 13th worldwide survey of users' opinions, which reveals that AT&T achieved the highest number of 'outstanding' ratings for managed data network services (MDNS) of any service provider. The report found that AT&T's performance was judged as outstanding in Secure Data Transfer, Support in Local Language, Installation Not Disruptive, Technical Support, and Long-Term Relationship, where it obtained the Telemark Gold benchmark standard awarded only for exceptional customer satisfaction results. (July 2003)

AT&T 'Best Overall' Provider Of Global IP VPNs

AT&T topped the opinion polls overall in a survey of data network managers by Telemark, market intelligence specialists in benchmarking the comparative performances of network service providers. Telemark found that AT&T's approach of building strong relationships of trust with customers in parallel to delivering high quality network services was instrumental in bringing about the improved satisfaction ratings of recent months.

AT&T Conferencing Wins Award

AT&T recently received Frost & Sullivan's "Conferencing Service Provider of the Year" award. According to Frost & Sullivan, an industry analyst and consulting firm, "AT&T continues to expand its worldwide presence - in the audio, data, and video conferencing service markets. Supporting thousands of enterprise customers worldwide, AT&T is widely viewed as offering industry-leading high quality user-friendly conferencing services. AT&T is poised to be an industry leader for many years to come." For more information visit AT&T Teleconferencing Services.

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