Transforming AT&T

AT&T is transforming our business to improve the customer experience - a multi-year commitment of over half of our research and development investment. And our customers are seeing the results.

Hossein Eslambolchi, former AT&T CTO & CIO and President of AT&T Labs, was the originator and chief proponent of the powerful and complementary reengineering philosophies, Concept of One^SM and Concept of Zero^SM. They have been applied to spearhead business transformation at AT&T.

The simplification behind Concept of One drives benefits directly to AT&T customers in the form of shorter cycle times, better end-to-end services, and higher quality. The vision of Concept of Zero includes a hands-free, self-operating network, delivering services to our customers in real time, with zero cycle time and zero defects.