AT&T 2G MigrationIt's time to upgrade your 2G devices
To help support the explosion of mobile Internet usage and give customers a great experience, AT&T plans to fully discontinue service on its 2G wireless networks by approximately January 1, 2017. First announced in August 2012, this will enable us to free up spectrum for added capacity on our mobile Internet network.
Why network migration is necessary
We want to make the most out of our network to provide customers with the best experience. So, we're moving our 2G network capacity to 3G and 4G LTE. Mobile data traffic on AT&T's network grew 100,000 percent from January 2007 to December 2014, and will continue to increase dramatically in the foreseeable future.
AT&T expects to fully discontinue service on our 2G network by approximately January 1, 2017. As AT&T progressively frees up valuable spectrum for our mobile broadband network, we may conclude that some markets or territories need to turn down 2G service prior to the nationwide turndown.
In cases where we're turning down AT&T's owned and operated 2G network, we'll communicate with specific details regarding impacted subscribers well in advance of turning down the network and work hard to ensure their mobile communications needs are met throughout the process. Weíre committed to working closely with customers to make this process as easy as possible.
AT&T encourages all its customers to upgrade their 2G devices to enjoy the AT&T's best-in-class network. Learn more about AT&Tís device portfolio at www.att.com.
1. Why are you shutting down your 2G network?
Mobile data traffic in the United States grew by 75,000 percent over a six-year span, from 2001-2006. In the eight years that followed, mobile data traffic on AT&Tís national wireless network increased 100,000 percent (from January 2007 through December 2014). Mobile data is now 14X mobile voice traffic. Reallocating capacity to our more advanced wireless networks will help more of our customers have a better experience.
2. The network turn down is not until 2017. Why are you sending me reminders now?
We believe itís important for us to be transparent about our plans for the 2G network. Our spectrum reallocation efforts have already begun and will continue between now and December 2016. We may turn down some markets entirely before 2016. Weíre taking advantage of the long lead time to work proactively with customers who are using our 2G network today to manage their migration to the more advanced networks.
3. You say that youíll work closely with customers to manage the migration process. How will customers be alerted of the transition and how will you ensure itís a smooth process?
Weíre committed to working closely with customers to make this process as easy as possible. In cases where weíre turning down AT&Tís owned and operated 2G network, weíll continue to communicate specific details well in advance of turning down the network and work hard to ensure customers mobile communication needs are met throughout the process.
4. Will impacted customers see their bills increase as a result of this transition?
We have a variety of rate plans to meet the needs of our customers.
5. Will customers experience issues with the network during this transition?
We anticipate a smooth transition. Itís unlikely but possible that some 2G customers could see minor temporary service issues while weíre completing this work. Weíll work hard to ensure they continue to receive a good network experience.
6. Is it true that your competitors will continue to offer service on their 2G network? Why is AT&T shutting down its 2G network so early?
We canít speak to our competitorsí plans. Adding spectrum and managing our existing spectrum for its most efficient use provides customers with the best wireless experience. This is a top priority for AT&T.
7. Iíve heard that not all devices using GSM are traditional devices, some are automated machines. How are these devices impacted?
In addition to traditional handsets, AT&T supports communications for a variety of connected devices, including those found in cars, power meters, shipping containers, wind turbines, vending machines and more. Some of these devices run on 2G/GSM (GPRS/EDGE) technology and will be impacted by our 2G network transition plan.
8. How does this affect my in-building solution?
Service for in-building solutions that are 2G-based will be discontinued with this technology sunset.
9. Who will bear the cost of upgrades? Is AT&T prepared to support customer transition?
Customers deploying network technology need to plan for network evolutions and the hardware upgrades that support these changes. For this reason, we counsel our customers to make the decisions that best fit their long-term plans within the scope of the evolution of the network.
10. Your competitors have made public statements that they intend to support their respective 2G technologies until at least 2020. Why isnít AT&T?
As devices rapidly upgrade from 2G to newer technologies, carriers are shifting spectrum and other network resources to support this change, while also bringing new spectrum into service for 3G and 4G LTE. AT&T, like all other companies, must make a business decision about how to allocate limited resources given the explosion of the mobile Internet.
11. How does this affect my companyís service agreement, will ETFs apply if I cancel service due to the 2G migration?
A new business mobility contract is not required, however if you upgrade your individual lines of service ó now or at a later date ó you may need to make a new line commitment term and may be subject to ETF per the conditions in your business mobility agreement.
12. What can I do about foreign employees who visit the US with 2G devices?
Customers who come to the U.S. with 2G devices need to be made aware of the 2G sunset plans and that their service may be impacted.
13. Will 2G devices work outside of the U.S.?
Whether a 2G device works outside of the U.S. depends on the type of device and the wireless network of the international location. Devices can be checked here: www.wireless.att.com/travelguide,