AT&T 2G MigrationIt's time to upgrade your 2G devices
To help support the explosion of mobile Internet usage and give customers a great experience, AT&T plans to fully discontinue service on its 2G wireless networks by approximately January 1, 2017. First announced in August 2012, this will enable us to free up spectrum for added capacity on our mobile Internet network.
Why network migration is necessary
We want to make the most out of our network to provide customers with the best experience. So, we're moving our 2G network capacity to 3G and 4G LTE. Mobile data traffic on AT&T's network grew 100,000 percent from January 2007 to December 2014, and will continue to increase dramatically in the foreseeable future.
AT&T expects to fully discontinue service on our 2G network by approximately January 1, 2017. As AT&T progressively frees up valuable spectrum for our mobile broadband network, we may conclude that some markets or territories need to turn down 2G service prior to the nationwide turndown.
In cases where we're turning down AT&T's owned and operated 2G network, we'll communicate with specific details regarding impacted subscribers well in advance of turning down the network and work hard to ensure their mobile communications needs are met throughout the process. Weíre committed to working closely with customers to make this process as easy as possible.
AT&T encourages all its customers to upgrade their 2G devices to enjoy the AT&T's best-in-class network, now with the nationís strongest LTE signal. Learn more about AT&Tís device portfolio at www.att.com.
FAQs Regarding 2G Sunset
1. Why are you shutting down your 2G network?
Mobile data traffic in the United States grew by 75,000 percent over a six-year span, from 2001-2006. In the eight years that followed, mobile data traffic on AT&T's national wireless network increased 100,000 percent, from January 2007 to December 2014. Reallocating capacity to our more advanced wireless networks will help more of our customers have a better experience.
2. The network turn down is not until 2017. Why are you sending me reminders now?
We believe it's important for us to be transparent about our plans for the 2G network. Our spectrum reallocation efforts have already begun and will continue between now and January 1, 2017. We may turn down some markets entirely before 2017. We're taking advantage of the long lead time to work proactively with customers who are using our 2G network today to manage their migration to the more advanced networks.
3. You say that you'll work closely with customers to manage the migration process. How will customers be alerted of the transition and how will you ensure it's a smooth process?
We're committed to working closely with customers to make this process as easy as possible. In cases where we're turning down AT&T's owned and operated 2G network, we'll continue to communicate specific details well in advance of turning down the network and work hard to ensure mobile communication needs are met throughout the process.
4. Will customers experience issues with the network during this transition?
We anticipate a smooth transition. It's unlikely but possible that some 2G customers could see minor temporary service issues while we're completing this work. We'll work hard to ensure our customers continue to receive a good network experience.
5. How does this impact me? Am I required to do something now?
While you're not required to take any action until you receive a notice, we strongly encourage you to upgrade your 2G device as early as possible so that you can begin taking advantage of our most advanced wireless services. Our spectrum reallocation efforts have begun and will continue between now and January 1, 2017. We may turn down some markets entirely before January 1, 2017.
6. Will I be able to keep my rate plan, or will this transition require me to choose a new plan? Will I need to sign a new contract?
At this time, you can keep your rate plan. AT&T has a wide variety of rate plans and devices. If you upgrade your device, you may need a new rate plan. And if you upgrade your service - now or at a later date - you may need to sign a new contract.
7. Does this mean I have to purchase a smartphone and a data plan?
AT&T currently has options available that do not require a smartphone or a data plan.
8. So do you have plans to turn down your 3G network?
We currently have no plans to turn down our 3G network.